My competitor filed a fake takedown notice and I have filed a counter claim.
After filing a counter takedown notice and the person who made the complaint did not take further action, I understand that the material removed could be enabled after 10 business days. However, if the same person who made the complaint report another DMCA takedown on the same product page after it was enabled, will shopify ask me to take it down again? Cause this could go around in cycles. Is there any shopify policy to prevent that?
My name is Lilith, I'm on the Social Care team at Shopify. I understand your concerns. I'd be happy to take a closer look at your specific questions in relation to your account.
I've sent over an email to assist you securely.
Recently I had the same problem. I haven't filled a counter notice yet, cause I did some research about the person who did sent a copyright complaint. I understand Shopify follows the protocols but what if it's a false complaint? I read a lot of things like "a scam", "a bot" or fake.
Before I continue with the counter notice and sent my private data to DMCA complainer, I like to hear more about the takedown notice.
Can you help me with that?
Like to hear more!
Hi Lilith, we license artwork from agencies in the USA and have the exclusive license. Every single time we file a DMCA against a Shopify store selling stolen images, they counter file a false claim against us. Shopify does not seem to listen to any of our concerns.
Please can you contact me regarding this issue?
Hello @Lilith , I have had the same problem, one of my competitors filled multiple DMCA notice, taking DOWN my products even if I had COPYRIGHT for them.
And NOW, Shopify just CLOSED my account on Tuesday, saying they received many DMCA notices regarding my store. Well... DONE by my competitors who sell exactly the same products. But they know the DMCA is a loophole and no one from your team double check. FAKE DMCA... how can Shopify let that happen?
Your Shopify Legal team doesn't care, I am just a number, I sent a long email with all explanations and even documents showing that it was my competitors doing fake DMCA for which I had copyright.
Here is your team reply:
We have received multiple Digital Millennium Copyright Act (DMCA) Takedown Notices for your Shopify store, xxxxxxxxxxxxxxxx.myshopify.com. In accordance with Shopify’s repeat infringer policy, we will be proceeding with closing your account as noted in my previous email. That said, we have allowed time for you to download all of your content and data.
There is 0 due diligence done, and also absolutely 0 respect from your Shopify team.
How can shop owners sleep at night knowing that anytime for any reason Shopify can close your account and won't spend 5 minutes checking any details. Even when they are 100% legitimate.
Yes, I am also having the same problem. A competitor keeps filing DMCA takedown and never takes any further action. How come Shopify lets them keep on doing this and ruining people's livelihood. What can be done about this to stop these guys from filing false claims against my company and making it a personal matter.
This sounds really stressful, its like you cannot do something about it and those people get away with it.
I would recommend protecting your original content and data using the UNIQUE app.
Been using this app, but its really helpful. I get notified whenever someone uses my brand's photos and content and I can automatically delete it on my end.
Saves you time dealing with DCMA counter-notices.
Hope this helps!