Fake store repot

New Member
1 0 0

Dear members


Could you please guide me how to report fake stores who is cheating customer


I had placed an order and made payment. Now no item received nor store available.


I am going to file a police coming before it required to inform Shopify . Please give details of their contact as I am going to take it very high level

Shopify Staff
Shopify Staff
1680 176 490

Hey there, @Janardanan 


Bo here from Shopify Support!


If your order has not arrived within 4 weeks, and you have not heard from the website’s team, contact your bank or payment provider for guidance on what to do next. If the store is on the Shopify platform, we will investigate to ensure they remain compliant with our terms and conditions.

How can I file a complaint against the store?

If you would like to file a complaint directly with our internal team, you can do so via this link

I have found a store that I believe is operating illegally or in a harmful way, how do I act on this?

We suggest you review Shopify’s Acceptable Use Policy here. Shopify’s AUP describes the activities that are not permitted on the Shopify platform. If you believe a store is operating in violation of our Acceptable Use Policy (AUP), please fill out an AUP report here. We investigate material reported to us and take action if it violates the AUP.

Why can’t Shopify Support give me more information?

For privacy reasons, we are unable to discuss an individual store with anyone but the store owner. We investigate fraudulent activity reported to us, and take action accordingly. We understand your frustration at this time and trust that this will be resolved promptly.


All the Best,


Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog