Yes, I continually get a canned response from Shopify. The scam website is still in operation and it has been months since my repeated complaints. Shopify says they take these accusations very seriously. That's just too funny. I think they only care about getting the scammer's cash for use of their platform. It's my opinion that Shopify is a partner in these scams and is equally liable.
In related news, Amazon was found liable by a Pennsylvania court this week for an Amazon seller using their platform. The seller was hiding behind the Amazon platform and the customer had absolutely no way of contacting the seller. The court held Amazon responsible for the damages. This is great news for the consumer. Hopefully, this will set a precedent for all storefront platforms. Shopify needs to be held equally liable for scammers using their platform!
Small victory, kenaishop.com scam website has been taken down after months of complaints to Shopify. Funny thing, Pepper, I looked at the kingskyshopz site that you had noted. They use the same mailing address as the site that ripped me off. Haha, such a small world that both scammers use the same fake address.
43 Brooklyn Ave
Brooklyn, NY 11213
The lack of silence from Shopify on its own community board is telling ...
Shopify is a platform not responsible for individual actions of merchants that haven't fulfilled orders.
It's like blaming the road for 1 car accident.
You need to contact the merchants directly to seek resolution.
If that doesn't work contact your payment processor or the payment gateway.
If you used a credit card consider seeking a chargeback once you've exhausted other options.
You hit the nail on the head, Pepper. Shopify took over 4 months to remove the fraudulent website. Either that or the website owner closed shop and created a new site.
In my case, Shopify could have shut down kenaishop.com after a quick look into the false claims on their website. The website was clearly violating Shopify's own policies.
We are not discussing a car accident. We are discussing illegal activity e.g. running a red light or hit and run. These sorts of activities are actively policed. "
Yes and crimes happen on the road you don't play the highway authority you call the police.
If your the victim of fraud contact the authorities, contact your payment service,etc don't waste time on a forum.
Otherwise no matter the anecdotes following the original posters problem the simple act of a merchant either going out of business or not fulfilling orders is not automatically A) a crime nor is it B) automatically fraud.