Favicon is not showing at all

Solved
Hank
Shopify Staff
Shopify Staff
1066 120 168

You are very welcome, great to hear the issue is resolved on your end.

I took another look at your site, and you can clearly see the work you have put in, it really shows! I will suggest two things, but more so because you have so many great features currently in your store.

Having an about us page is very beneficial to your store, and can tell more of a story about your business. Telling your story is important, and it will keep customers coming back to your brand. I see you already have some information within the footer menu which is great, but I will share this guide with you on how you could expand your story, putting more information in this can prove to be very successful for your store. That is an excellent guide about the power of an about us page. Moving it to the main menu can have a great impact on your customers further trusting your brand also!

Another option you could use to build your store is by having a blog. Blogs are a great way to keep your customers engaged and encourages them to come back to view more content and newer products. Here is an awesome resource for Blogs. Again, I see this in the footer menu, but depending on what way you would like to showcase it, moving it to the main menu could give the blogs some more love.

Certainly do reach back out to us if you need anything, stay safe, and have an awesome day!

Hank | Social Care @ Shopify 
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GPD
Tourist
10 0 1
Thank you for the feedback and I will read your notes.
The blog is there though under The Weather Diaries
https://grandpacificdrivecustoms.com/blogs/news
[https://cdn.shopify.com/s/files/1/0510/2046/4326/files/Artboard_-_GPD_-_black_transparent_-lozenge_l...]
News
grandpacificdrivecustoms.com

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Hank
Shopify Staff
Shopify Staff
1066 120 168

It sure is, my friend. 

I was just suggesting if you wanted to try to move it to the main menu, it may showcase it a bit more, but that is entirely optional as it exists in the footer menu.

Again, awesome work with your store so far!

Hank | Social Care @ Shopify 
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GPD
Tourist
10 0 1

Thank you for that idea. I will certainly try it out.

Once the photography is right for the spaces it will look miles better.

I have another question you may have come across previously. How can I have a scrolling logo on a transparent header and not have it white out. I have seen comments on other themes but prestige doesnt have this option. Is this at all possible?

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Hank
Shopify Staff
Shopify Staff
1066 120 168

Each theme would have different capabilities, but as this is a third-party theme, I would recommend reaching out to Prestige directly about this to see if it is possible. I have their contact information also.

As you have shared your store URL, hopefully, someone with more technical skills in the community will come across this and be able to add some value to you here, but if not, your best bet might be to reach out to one of our Shopify Experts, who you can hire to do almost any custom work on your store.

If you were to reach out to them about this query, they would be able to resolve this issue for you.

Hank | Social Care @ Shopify 
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GPD
Tourist
10 0 1
Awesome. Thank you!!!!!
ChipBWF
New Member
2 0 0

Hi Hank: I'm having a similar issue with the favicon not showing in web browsers (Chrome, Edge, etc). This seems to be happening in mobile and desktop. For now I have added the favicon via the shopify back-end interface. The URL is brotherswormfarm.com. I've also checked incognito mode and the issue is the same. Thanks for any assistance you can provide,

 

Chip

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Hank
Shopify Staff
Shopify Staff
1066 120 168

Thank you for reaching out about this, @ChipBWF.

I too am not seeing the favicon in Chrome, Firefox, or Safari, so I believe it may be something to do with the theme, if the code was changed in any way, this may be the cause. Some apps can alter the code also, so it could be something along these lines.

If updating the theme does not resolve the issue, I would recommend reaching out to your theme developers. Do you know what theme you are using and who supports it? Let me know and I can point you in the right direction in terms of support.

Another option is also through the Shopify Experts, who you can hire to do almost any custom work on your store, or as you have shared your store URL, a member of the Community may also assist with this.

Hank | Social Care @ Shopify 
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ChipBWF
New Member
2 0 0

Thanks Hank, I haven't made any code updates to the theme. I'm using the Canopy-Kiln theme. I'll reach out to them with a request.

 

Best,

Chip

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Hank
Shopify Staff
Shopify Staff
1066 120 168

Thank you for the additional context.

I have their contact information here for you, and they will be sure to advise of the issue.

Hank | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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