Featured Images For Shopify blogs

New Member
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Can somebody tell me why I am not able to add featured image to Shopify blogs with my collaborator access, all of a sudden?

it shows 'could not generate an image extension name' as I try to add Alt Text. Everything worked fine until last week! This is the case with all 3 websites I am handling.

Shopify Staff
Shopify Staff
1051 62 124

Hi there @SuryaGopal!

Don here from Shopify.

Our developers are aware of and investigating an issue affecting the addition of featured blog images by users other than the account owner.

This is being looked into and worked on now, but in order to track how you've been affected and ensure you get an update, I'm going to send out an email to the address we have on file for you here shortly so I can escalate this to our tech team.

If you can just reply to the email I send out to you shortly, I will be able to escalate this and proceed.

All the best!




Don | Social Care @ Shopify
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