Fees report? Actual net income report?

Excursionist
26 0 16

Where can I find a simple montly fees report? Also, is there a way to see an actual net income report?  

In my Financial Summary report I see a "Net sales" number, but that number is highly misleading as it is not, in fact, net.  That number includes fees to payment services (including Shopifys own payment service) as well as not reflecting shipping expenses I've incurred during the month, which is something else Shopify should have a report for since I print and pay 100% of my shipping through shopify.

Is there an actual net income number somewhere that I'm missing?  Is there an easy way to see how much I paid Shopify, PayPal and Amazon Payments in fees on a monthly basis?

 

1 Like
Shopify Staff
Shopify Staff
495 13 114

Hey,

Aria here, one of the Social Care gurus at Shopify. :)

The information you are looking for is available, it's just in different places. 

To find out how much you paid in fees to Paypal and Amazon, you'd need to log in to your Paypal account and your Amazon account. I would suggest reaching out to those companies if you're not sure where to find the information. For privacy reasons, they don't share that information with Shopify or anyone else. 

To find out what you paid in credit card fees for Shopify Payments, go to Settings > Payment Providers > View Payouts (under Shopify Payments) in your admin. 

The easiest thing would be to export the payouts for the date period:


The shipping fees are all included in your invoices. You can find those under Settings > Billing.

You can get a breakdown of how much was paid through each payment provider if you go to Analytics > Reports > Finance > Finances Summary.

I hope this helps. 

Aria | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

4 Likes
Shopify Partner
660 0 104

Our app Better Reports can show total fees paid for Shopify Payments and PayPal and can deduct this amount from the net sales.

We're not able to pull Shipping fees though, as the data is not exposed.

 

0 Likes
Tourist
78 0 2

Hello,

I’m John from Data Export. Data Export will automate your reports like sales, inventory, refunds, tax, billing, fulfillment and many more custom reports.

Data Export can report Shopify and Paypal transaction fees. It can also report Shipping label fees for each order. We can create a monthly report of fees and automate to be delivered to you each month.

I'm not sure about Amazon fees. This is something you will need to check in your Amazon Seller account.

Please contact me if you have any questions.

Thanks!

Data Export is rated by Shopify Sellers as the best and cost-effective reporting application on Shopify.
0 Likes
New Member
5 0 0

Aria already givean the answer

0 Likes
Tourist
6 0 2

To me, it is completely unnacceptable that we have to go through every invoice and essentially transaction to see what we paid for shipping labels to shopify.  This is the most basic and important accounting information.  I'm not sure why it is this way.  We have hundreds of orders and we are a new store.  Do most of shopify's customers not sell very much?  I need answers for this. I need to be able to compare in a report or at least in a more simple way than going through every transaction, what was paid in shipping labels and what was collected for shipping.  If I could do that monthly in one lump sum at a glance, that would be great.  But it should be information that is readily available in different formats if I wish. This is a major downfall for Shopify.  I should not have to pay extra to a report app for the most basic and important accounting information.  

1 Like
Tourist
6 0 2

I found something that could be helpful.  If you go to settings/billing and then click on "view Shopify account summary" there is some info there.  I have spent hours on the phone and emailing with Shopify support and never any answers about this.  Why does support not know how to find this information?  everyone has told me to get an app.  This is basic and important accounting information. 

1 Like
New Member
1 0 1

I agree.  I've been on the phone with customer support, gone into the LA store to talk with a consultant, and emailed repeatedly with no answers as to why Shopify's reports are so difficult to break down, and misleading.

 

Going into Excel documents, I find multiple discrepancies across the same time period and no one can explain why the numbers don't add up.  Everyone running a business needs to know this information-- why make it so difficult to decipher? 

1 Like
Tourist
6 0 2

It's horrible and had I known from the start, I might have chosen a different platform because of it.  It's caused us a lot of issues. 

0 Likes
Highlighted
New Member
1 0 0

Has there been any update on getting a single detailed fees report ?  I don't see anything in the current standard reports.  Seems like this would be a fiduciary requirement for Shopify to provide this freely to their customers. Please advise.  Thanks

0 Likes