Finished My Shopify Store, But Too Scared To Pay

Fera
Tourist
20 0 1

I finished my store during the days of the trial and I know that the previous store I had was shut down and unavailable due to putting a payment plan. How do I know this won't happen again to my new store? 

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Peter
Shopify Staff
Shopify Staff
1993 147 424

Hi, @Fera

I can appreciate your concern, especially given that you've invested so much time into creating and designing your store. I'm afraid we can not guarantee that your store will not be closed after you process your payment as per our review process. If the store is flagged, the account does run the risk of being closed; however, we can escalate your store for further review to our Accounts team. 

Once they have reviewed your escalations, they will follow up with you via email to provide insight on whether or not we'll be able to provide services for your business. Nevertheless, the payment for the Shopify subscription will be refunded if we're unable to provide you services. 

Peter | Social Care @ Shopify 
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