Footer Menu Problem

Solved
RandomWear
Tourist
5 0 3

This is taking up too much time and I feel like the answer is blindly in front of me. Within my footer menu, I have About and nested inside of that is  "Our Company" and "Product Care". Then I have Support and nested inside of that is "Shipping and Delivery", "Refunds and Exchanges" and "Customer Service". All of these are linked to pages that I created with the information for my customers. The problem is that it does not appear that way on my website. The website displays About and Support but underneath both they display the same thing About and Support. The nested items I have created will show up when I am on my footer menu admin page. I am at a loss.

 
 
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Rae
Shopify Staff
Shopify Staff
1016 79 267

Hi, @RandomWear

 

My name is Rae and I work for Shopify.

 

I'm sorry to hear about the troubles you're having with your footer menu, and I'd love to lend a hand to help resolve things. I will need to gather a few more details before I can look into this further, though.

 

So that I can start checking into things, can you please advise: 

 

  • The name of the theme you're using
  • Your website URL

It would also be great if you could include a screenshot showing how the menu looks now so that I can get a better idea of where these issues are stemming from. 

 

Once I have these details, I'll be glad to help further. 

 

Looking forward to hearing back from you!

 

Rae | Social Care @ Shopify 
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Kyle_W
Shopify Expert
133 21 81

This is an accepted solution.

Hey @RandomWear!

 

Most of the free themes in Shopify do not support nested menus in the footer which is presumably why you are not seeing the desired links when viewing your storefront. Luckily, most themes do allow you to show multiple separate menus in the footer. Here's what I suggest:

 

1. Create separate menus in your store's navigation settings (Shopify Admin > Online Store > Navigation).

  • Create one menu named 'About - Footer' and then add menu items for your "Our Company" and "Product Care" pages.
  • Create another separate menu named 'Support - Footer' and then add menu items for your "Shipping and Delivery", "Refunds and Exchanges" and "Customer Service" pages.

Here's an example screenshot:

 Image 2019-08-16 at 3.59.33 PM.png

 

2. After you have created the 2 new menus in the navigation settings, go into the Theme Customizer and add 2 new menu content sections to the store's footer. For each new menu section you should be able to control the Heading and the navigation menu to be used.

  • For one of the menu sections you'll want to set the heading to show as "About" and then use the 'About - Footer' navigation menu using the 'Change' button
  • For the other menu section you'll want to set the heading to show as "Support" and then use the 'Support - Footer' navigation menu using the 'Change' button

Here's an example screenshot:

 Image 2019-08-16 at 4.00.04 PM.png

Kyle W | Helium Dev, LLC
Helium builds apps that merchants depend on:
- Customer Fields
- Meteor Mega Menu
RandomWear
Tourist
5 0 3

Kyle,

 

THANK YOU!!!!!!! That did the trick!!

rachelgullo16
New Member
1 0 0

Hi Kylie, 

 

Loved your answer and wish it was that simple for me. When I go into the footer section of my site (Brooklyn theme) I can only choose one menu and can't select more. Can you please help?

 

Rachel

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Kyle_W
Shopify Expert
133 21 81

Hi @rachelgullo16!

Unfortunately the Brooklyn theme is bit more minimalistic when it comes to footer navigation, so the best option might be to switch to a different theme that offers more flexibility. It's certainly possible to get the Brooklyn theme to support multiple footer menus at once, but that would require some substantial customization to the theme's code. 

If you're open to the idea of custom coding, then I would suggest looking for a theme developer on Shopify's Expert Marketplace, found here: https://experts.shopify.com/

Alternatively, if you're open to switching to another theme, then I would suggest taking a look at the following themes (each of which are free and allow for multiple footer menus using the Theme Customizer):

  • Simple
  • Supply
  • Venture
  • Debut
  • Narrative
  • Minimal

 

Hopefully this helps, Rachel!

Kyle W | Helium Dev, LLC
Helium builds apps that merchants depend on:
- Customer Fields
- Meteor Mega Menu
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AhmedKing
Tourist
15 0 7

@Rae hello Miss

how are you?

i have an issue in footer menu and no response 

could you help me

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Rae
Shopify Staff
Shopify Staff
1016 79 267

Hi, @AhmedKing

Thanks for reaching out about this. 

Can you please tell me a bit more about the problem you're having with the footer on your site? Are you using a Shopify-developed theme, or a third-party theme? 

If you can share some screenshots showing the issue you're encountering, I'll be happy to help take a closer look! 

Best, 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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AhmedKing
Tourist
15 0 7

Hello Miss @Rae 

thank you in advance for your help

i use theme Robin

it is created for shopify

the issue which im facing that footer theme editor is look like that in the attached  image

and not optioned with options i should edit the footer just the colors and copyrights

3 days i tried and i dont knoww oif this problem from theme or from the edtor

Untitle333d.png

i want to add list of links to the footer and i couldnt edtor doesnt help me

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Rae
Shopify Staff
Shopify Staff
1016 79 267

Hi, @AhmedKing

Thank you for getting back to me with these details. 

Robin is a third-party theme that isn't supported by Shopify, so I recommend reaching out to your theme developer directly for more help with the footer on your site. You can do this by following the steps here under 'Paid themes'

Equally, it may also be worthwhile to contact Shopify Experts about this for additional support. Experts are third-party developers and designers who have a lot of experience working on themes built for Shopify, so they're a great resource to consider using to customize your footer. You can contact Experts about this via this link

Best of luck with this! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog