Forgot bank account info

New Member
2 0 0

when I first started the website , I added a bank account to get my payments but when I receive payments it says it’s been added to my account and as I look I don’t see the money in my account, I try to change my account number but it says it’s the wrong account number I’ve entered.
PLEASE HELP ME change my account number. 

Shopify Staff
Shopify Staff
756 48 128

Hi, @Saralovexo 

Our payments team will need to assist you with changing your banking details.

To contact our team directly, first head to this link here and log into your store.

Once you're logged in, please enter your question in the search bar. Doing this will present you with links to relevant documentation on our Help Center, as well as an option to contact us directly which you will need to do: 

If you are unable to login, you can choose the "Continue without logging in" option at the start and continue through the same process. 

Hope this helps! 


Elle | Social Care @ Shopify 
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