Why isn't my email recognized on my new Shopify store?

mehranm
New Member
4 0 0

hello,

 

I started a new store servejustegg.myshopify.com, but now I am not able to login. My email is not recognized as being associated with this site. Please help.

 

Thank you,

Mehran

Replies 48 (48)

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @mehranm !

 

Sorry to hear you're having some trouble getting signed in. I'd be happy to help you get back into your account. You can use this tool to enter your email address and have your store details sent to you. If the store details are sent to you, check and ensure you're attempting to sign into the proper myshopify.com url. If the details are not sent to you, the email address is likely not what's being used.

 

If you don't receive the email and you cannot log in, please let me know. We can get you authenticated and get this escalated to our Accounts team to rectify.

 

To learn more visit the Shopify Help Center or the Community Blog.

mehranm
New Member
4 0 0

Hi Oliver,

 

I know the store, which is servejustegg.myshopify.com

However, when I try to login with my email address, mmojtahedi@ju.st, I get an error that this email is not linked to the store.

Maybe I misspelled my email address when setting up the store. Now I need help with fixing the email address.

I am the owner, with one staff member. I need to add additional staff.

 

Thank you,

Mehran

mehranm
New Member
4 0 0

Please escalate this issue, since we are not able to login to the store.

 

Thank you,

Mehran

mehranm
New Member
4 0 0

Hi Oliver,

 

I am still not able to login. Please escalate to the account team.

 

Thank you,

Mehran

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @mehranm !

 

Thanks for reaching back out! I've sent you an email so that we can look into next steps for this together.

 

Hope to hear from you soon!

 

To learn more visit the Shopify Help Center or the Community Blog.

sheenahduarosan
New Member
4 0 0

Hi Oliver,

 

I'm experiencing the same issue. It keeps saying that my email is not associated with my store.

 

Store: simply-aligned.myshopify.com

Email: simplyalignedofficial@gmail.com

It used to be sheenahduarosan@gmail.com, but was able to change it a week ago.

I tried logging in with both email, but still not working.

 

Please help

Oliver
Shopify Staff (Retired)
429 48 106

 Hi, @sheenahduarosan!

I'd be happy to take a closer look into the account with you!  I've sent you an email so we can get you authenticated and take a closer look into this together.

Warm regards!

To learn more visit the Shopify Help Center or the Community Blog.

chuongle1994
Visitor
1 0 0

I forgot my email to log in to the Shopify store. The only thing I can remember is my website. It is kamaton.com Can you help me out to log in?

sheenahduarosan
New Member
4 0 0
Hi. I contacted Shopify Support via Twitter Direct Message. Their username
is @shopifysupport. Send them a message and they will be able to help
you out.
Untxmed
Visitor
1 0 0

Hello Oliver,

Im having the same issue with my new store its saying my email is not linked with store. id appreciate some assistance. Thanks

Email: Untxmexbleclothing@hotmail.com

Store: Untxmexbleldn.myshopify.com

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @Untxmed !

Thanks for reaching out. This error message is typically served when merchants are entering a different email address than what they have set up with Shopify. You could be using another address that you use or it could be that the address listed with Shopify has a typographical error. I've sent you an email where we can troubleshoot this further. It may be necessary to escalate this our our Accounts team. 

Hope to hear from you soon!

To learn more visit the Shopify Help Center or the Community Blog.

RavenMcE
Visitor
3 0 0
Can a recovery email be sent to me so that I can recover my Shopify store?
I haven 3 possible emails that could've been used. [1]
Ravenmceelrath@gmail.com or [2] Rayvenam02@gmail.com or [3]
Dad0llh0uzee@gmail.com 🙂 the first 1 is my main gmail, so sorry for all
the confusion! Im just trying to recover my store (DaDollHouse) so i can
get my business started.
Oliver
Shopify Staff (Retired)
429 48 106

Hi, @RavenMcE !

I'd be happy to help with this. I've sent an email to the address listed with your community account. From there, we'll see if we can get you authenticated and regain access. In the meantime, you can also use Shopify's recovery tool to try and determine which email address you have on file.

Talk to you soon!

To learn more visit the Shopify Help Center or the Community Blog.

RavenMcE
Visitor
3 0 0
Sorry Oliver! I used the recovery tool & I think I'm back into my account!
Thank you so much!
LesT
Visitor
1 0 0

I am having the same problem what's more strange is that the email doesn't recognize my store but I used the same email. Please help

 

Regards

Les

Shay
Shopify Staff
2778 440 566

Hi @LesT 

Welcome to the Shopify Community Forums! I understand that you are having some issues signing into your Shopify store and that your email address isn't being recognized. There are a few troubleshooting steps you can take to hopefully get this resolved.

* Clear your browser cache and cookies. We see a lot of issues related to old cache and cookies in browsers and clearing your browser cache can resolve a lot of issues with the platform!

* Try in a private/incognito window or another browser on your device. We recommend using Chrome but Firefox can be a good alternative for troubleshooting.

* Check your email inbox for confirmation emails from Shopify for your account creation. If you did not receive any emails then the email address may have been misspelled. Our account team might be able to help you if that is the case. 

If none of those solve the issue or appear to be the problem, please reach out to our Live Support channels for additional help: Contact Shopify Support.

If you need assistance with anything else please don't hesitate to let us know. 

-Shay

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

tingwumedsonic
Visitor
1 0 0

I am having the same issue. Probably misspelled my email. 

Store name: Medsnoic

Email: info@medsonic.us

Name Ting Wu

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @tingwumedsonic!

I'd be happy to take a look into this with you! I've sent an email to the address you've provided. We'll see if we can get you authenticated and if not, work with our accounts team to get this sorted out.

All the best!

To learn more visit the Shopify Help Center or the Community Blog.

david2023
Visitor
2 0 0

Hi, I've got the same problem... I've got a website : https://livoda.ca/

But when I try to connect the backoffice with my email : info@livoda.ca , The email access is not good...

 

Please help me

 

RavenMcE
Visitor
3 0 0

Im locked out of my Shopify store because i forgot my email i associated w my account. Can someone please help me or contact me asap? Ive recently decided on using Shopify for my business & this would be really important if i could get help moving on w my entrepreneurial journey. Please get to me as soon as you can, thank you. 

TevansHPE
Visitor
1 0 0

Hello, I accidentally set up 2 accounts. I canceled one of them and the one tht we did all the work will not allow e to log in as it can not find the email. I may have typed in my email incorrectly. My email is hello@hustleprayeat.com (again i accidentally signed up 2 accounts. I can see the website we built on the one i want to gain access to but i cannot log in to the admin

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @TevansHPE!

Is this still occurring? We were seeing an issue recently where merchants were receiving the error message There's no matching email for this store. If this was the situation you were in and it's still occurring, please let me know here and we can gather more information, get you authenticated and get this escalated to our technical support team.

Warm regards

To learn more visit the Shopify Help Center or the Community Blog.

Jade_Teng
Visitor
1 0 0

Hi Oliver,

I encounter the same issue.

Tried to login but It keeps saying that my email is not associated with my store.

Store Name: Tinydailyessentials

Email: tinydailyessentials@gmail.com

 

Hope to hear from you soon.

Thank You.

 

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @Jade_Teng !

Sorry to hear you're having some login trouble. I'll be sending you an email shortly so we can take a closer look into this together. 

All the best!

To learn more visit the Shopify Help Center or the Community Blog.

TheBrandoShow
Visitor
1 0 0

Hey there!

 

I need help logging into one of my Shopify accounts. I can't seem to remember the password I signed up with.

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @TheBrandoShow !

If you're the store owner, then you can reset your own password and initiate your staff's password reset:

To learn more visit the Shopify Help Center or the Community Blog.

raghavgoel
Visitor
1 0 0

Hi Oliver,

I encounter the same issue.

Tried to login but It keeps saying that my email is not associated with my store.

Store Name: The magic brows

Store: the-magic-brows.myshopify.com

Email: sealfreash@gmail.com

 

Hope to hear from you soon.

Thank You.

BlackandNobel
Visitor
2 0 0

As of 9/14/20 I have been locked out of my store.  The log in says my email address is not associated with my store.  I never changed the email address from the one I used to open my Shopify account and I have emails dating back 4 years from Shopify to the same email address up until 9/14/20.

I have contacted customer support and still cannot get a resolution.  How can I access my store?

 

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @BlackandNobel !

It sounds like we have confirmation that the account was using this email address at one point. I've sent an email to the email address you have listed with your Shopify Community account. Please respond there so we can talk through this further and get this sorted out together.

All the best!

To learn more visit the Shopify Help Center or the Community Blog.

refinetune
Visitor
2 0 0

Hi. I can't remember my log in email for my new shopify store, not this store. I have the store name. Can you help please? 

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @refinetune !

I wouldn't be able to confirm what the email address on a store is with just a myshopify.com URL. We use the email address as a form of authentication. If you use a couple of possible addresses, I'd recommend using Shopify's Recovery Tool to determine which address you've used for the account.

If you think there may have been a typographical error or you're completely unsure, let me know and we can take a closer look into this with our Accounts team.

Warm regards!

To learn more visit the Shopify Help Center or the Community Blog.

refinetune
Visitor
2 0 0
I've definitely used an address that I can not remember. My shop name is
propertysmiths.com. I paused the shop a few months ago and I think that I
used an email that was registered to a domain name that I no longer use.

I transferred several of my domains to my wix site and I need to transfer
the remaining ones and close the shopify account.


Oliver
Shopify Staff (Retired)
429 48 106

@refinetune 

Since it seems like there may be a bit of mixup between the accounts and the email addresses being used. I've sent you an email so we can attempt to get you authenticated and take a closer look into this together.

All the best!

To learn more visit the Shopify Help Center or the Community Blog.

Shirleyyy
Visitor
2 0 0

@Oliver Hi Oliver,

Could you please also help me out? I have a store: bleue-collection.myshopify.com. However, I recently lost my domain so that I can't get access to my shopify account. Could you please close the shop for me or give me new access so I can do it myself. My new email is shirley@caselfonline.com.

Thanks heaps in advance. 

Looking forward to hearing from you.

 

Shirley

anaxsmith
Visitor
1 0 0

Hello,

 

I have recently set up a store however I am now unable to log into it as I have not set up my email address as of yet at the time of registration. (However it still allowed me to use it)

 

I have tried using the recovery tool but it does not work. Please can you support? My email address is info@fitto.co.uk

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @anaxsmith !

If you still recall the password you've used and you know the email address on file is info@fitto.co.uk, then you can simply sign in that way. The system doesn't recognize whether the email address is active or not, as long as it follows a valid format. Where we will run into issues is if you don't know the password, since you'll have no way of sending the reset email to yourself.

If the shop was still in the trial period we wouldn't be able to manually change the email address on file either since we wouldn't have any way of authenticating you as the owner of the shop. Do you know if the shop was in the trial period?

Warm regards!

To learn more visit the Shopify Help Center or the Community Blog.

Shirleyyy
Visitor
2 0 0

Hi Oliver,

My account hasn’t been active for 3 months. So I need to receive a code to be able to login. However, I can’t access my email anymore. Is there any way to log me in or close my shop? My contact now is shirley@caselfonline.com

The store I mentioned above is bleue-collection.myshopify.com

Much appreciated your help in advance. Hope to hearing from you soon.

 

shirley 

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @Shirleyyy !

Thanks for confirming all of this for me. I've sent you an email so we can get you authenticated or confirm some details and look into next steps on this together. 

Talk to you soon! 

To learn more visit the Shopify Help Center or the Community Blog.

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @raghavgoel !

I'd be happy to help! Do you use any other email addresses that may be set up with your staff account on Shopify? If so, I'd recommend using our recovery tool to try different email addresses and determine which one is in use. If not, let me know here and we can explore next steps together.

Warm regards.

To learn more visit the Shopify Help Center or the Community Blog.

BlackandNobel
Visitor
2 0 0
Our issue is not a forgotten email address. Our login email was changed
without our knowledge. After several attempts to gain clarity on
the matter, we got in contact with a senior support specialist prior to
this email however we are awaiting a further response.
ediskincare1
Visitor
1 0 0

Hi Oliver, 

 

I have the same issue. My store is ediskincare.com but I forgot the email associated with it. Can you let me know what the email is? Thanks.

labelle1
Visitor
1 0 0

I have the same issue. I used 1 email address to set up 2 accounts. Ben from help desk told me to log out to all my accounts which I did. Since then I am unable to log in to prettygirlsquad.myshopify.com Please help    

Wardrobetrendz
Visitor
2 0 0

Hi Oliver , I forgot my email on one of my accounts which is  wardrobetrendzofficial.com i hope I can get some help before I launch my boutique contact me at contact.wardrobetrendz@gmail.com hope I can get some help on getting my account back 

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @Wardrobetrendz !

I'd definitely recommend starting by using our recovery tool. From there, you can enter any email address you use and we'll send you the myshopify.com URL for any Shopify account that uses that address. If you don't get confirmation, that likely tells us the account is using an address you don't have access to or there may have been a typo when creating the account. If that's the case, let me know and we can take a look into further recovery options.

Warm regards!

To learn more visit the Shopify Help Center or the Community Blog.

Sam1411
Visitor
1 0 0

@Oliver wrote:

Hi, @mehranm !

 

Sorry to hear you're having some trouble getting signed in. I'd be happy to help you get back into your account. You can use this tool to enter your email address and have your store details sent to you. If the store details are sent to you, check and ensure you're attempting to sign into the proper myshopify.com url. If the details are not sent to you, the email address is likely not what's being used.

 

If you don't receive the email and you cannot log in, please let me know. We can get you authenticated and get this escalated to our Accounts team to rectify.

 


I'm also facing this problem i forgot my login email but i remember the store name and password please help me.

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @Sam1411 !

If you can't remember the email address, we’ll need to access your account in order to resolve this issue with our Account team. While we’re not able to provide account-specific support via Social media at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.

All the best!

To learn more visit the Shopify Help Center or the Community Blog.

samstokes
Visitor
1 0 0

Hello, 

 

I am having the same issue for my store www.samanthastokesresort.com. I am being charged the monthly fee but I can not log in on any of my email accounts. Could you please contact me and I can prove my identity? email: samanthastokesbridal@gmail.com 

 

Thank you so much 

Oliver
Shopify Staff (Retired)
429 48 106

Hi, @samstokes!

Sorry to hear you were having some trouble signing into your account. Were you able to get that sorted out since originally posting? If not, I've sent an email to the address you've provided so we can take a closer look into this together.

Warm regards!

To learn more visit the Shopify Help Center or the Community Blog.