Forgot email login

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New Member
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hello,

 

I started a new store servejustegg.myshopify.com, but now I am not able to login. My email is not recognized as being associated with this site. Please help.

 

Thank you,

Mehran

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Shopify Staff
Shopify Staff
294 33 45

Hi, @mehranm !

 

Sorry to hear you're having some trouble getting signed in. I'd be happy to help you get back into your account. You can use this tool to enter your email address and have your store details sent to you. If the store details are sent to you, check and ensure you're attempting to sign into the proper myshopify.com url. If the details are not sent to you, the email address is likely not what's being used.

 

If you don't receive the email and you cannot log in, please let me know. We can get you authenticated and get this escalated to our Accounts team to rectify.

 

Oliver | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Oliver,

 

I know the store, which is servejustegg.myshopify.com

However, when I try to login with my email address, mmojtahedi@ju.st, I get an error that this email is not linked to the store.

Maybe I misspelled my email address when setting up the store. Now I need help with fixing the email address.

I am the owner, with one staff member. I need to add additional staff.

 

Thank you,

Mehran

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New Member
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Please escalate this issue, since we are not able to login to the store.

 

Thank you,

Mehran

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New Member
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Hi Oliver,

 

I am still not able to login. Please escalate to the account team.

 

Thank you,

Mehran

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Shopify Staff
Shopify Staff
294 33 45

Hi, @mehranm !

 

Thanks for reaching back out! I've sent you an email so that we can look into next steps for this together.

 

Hope to hear from you soon!

 

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Oliver,

 

I'm experiencing the same issue. It keeps saying that my email is not associated with my store.

 

Store: simply-aligned.myshopify.com

Email: simplyalignedofficial@gmail.com

It used to be sheenahduarosan@gmail.com, but was able to change it a week ago.

I tried logging in with both email, but still not working.

 

Please help

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Shopify Staff
Shopify Staff
294 33 45

 Hi, @sheenahduarosan!

I'd be happy to take a closer look into the account with you!  I've sent you an email so we can get you authenticated and take a closer look into this together.

Warm regards!

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I forgot my email to log in to the Shopify store. The only thing I can remember is my website. It is kamaton.com Can you help me out to log in?

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New Member
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Hi. I contacted Shopify Support via Twitter Direct Message. Their username
is @shopifysupport. Send them a message and they will be able to help
you out.
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