Forgot log in

New Member
1 0 0
Please i was 3 mounths didn't log on but i want now
The problem is
I know my email and password
But i chnaged my phone for code digits
And i forget the recovery codes
My email is


Shopify Staff
Shopify Staff
455 53 75

Hey, @Hamzaes!


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.


This is definitely something I can help out with here. Once I verify your account and identity, I can send this request to our accounts team who will help deactivate your two-step authentication. In order to do this, I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.


Kind regards,



Lulu | Social Care @ Shopify
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