Forgot old bank account details

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New Member
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Hi Rose,

I'm having this same issue. I have failed payments and I've been advised to update my bank account information. I believe I incorrectly entered the routing number and account number the first time. How can I update the bank account information if I don't know the old information?

 

https://erica-bunker.myshopify.com/

 

Thank you!

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New Member
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Hi. 

I’m new to shopify and recently got a notification that my bank account info was wrong. and my payments are on hold. but i just had a payment that was successful but showing up on my bank statements, i may have entered the wrong info how do i fix this 

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New Member
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I am also dealing with a similar issue.

 

I did found my account that was closed, but Shopify won't let me change the accounts because there are too many numbers apparently.

I keep getting a message stating that 'routing number must be 6 digits.

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Tourist
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there was never a reply to my email. I need my store to function.

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Tourist
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Still need assistance changing my old bank information to my new one!

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New Member
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Hi Rose! I'm having this issue as well and need your help ASAP. Thank you!

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New Member
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did you ever get help?

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Tourist
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no
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New Member
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omg that sucks and is very discouraging. have you been able to find a phone number or resolve it on your own? we're having a similar issue

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New Member
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Hi @Rose, We've forgotten the old bank account details in our account also, can you please assist in having this reset?

https://fox-fierce.myshopify.com/

Thanks in advance.

Ash & Brent

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