Forgot old bank account details

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MiracleKurves
New Member
2 0 0

I am having the same issue. 

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Aria
Shopify Staff
Shopify Staff
807 27 269

Hey, @NexusApothecary!

I can see the escalation has already been resolved. You should have received an email and be able to update your bank account details. 

Please let me know if you need anything else. 

Aria | Social Care @ Shopify 
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Aria
Shopify Staff
Shopify Staff
807 27 269

Hey, @Sick4Trees and @MiracleKurves!

I sent you an email. Please check your inbox.

Thank you!

 

Aria | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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MiracleKurves
New Member
2 0 0
jtrinh206
New Member
1 0 0

I Used a dummy account while waiting to setup my real bank account. Help? @Rose 

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Aria
Shopify Staff
Shopify Staff
807 27 269

Hey, @MiracleKurves!

This has been escalated to our Account Integrity team for you. They will reach out by email as quickly as they can but it's likely to take a few days. 

 

Aria | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Aria
Shopify Staff
Shopify Staff
807 27 269

Hey, @jtrinh206!

I have been unable to find a Shopify store attached to the email address you use on forums. 

Please DO NOT provide the correct email address publicly because this can jeopardize the security of your Shopify account. Instead, I need you to contact us via online chat, Facebook Messenger or Twitter DM and we will help you there. 

Thank you!

Aria | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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wearwolfco
New Member
1 0 0

I'm now having the same issue as the people in this board and I'm hoping i can get assistance asking here

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Aria
Shopify Staff
Shopify Staff
807 27 269

Hey, @wearwolfco!

I sent you an email. Please check your inbox and respond there. 

Thank you!

Aria | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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apolloaa1
New Member
1 0 0

Hello, I have had a similar problem, I recently closed my bank account and I have no idea what the old account number is, i have orders coming in and no way to change my account information. 

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