Solved

Forgot old bank account details

cultnightmares
Tourist
6 0 2

 

Hello,

saw this issue here on the community but need assistance.

When I first started selling clothes I had a different bank account which was closed. BUT I have no clue what I entered before.

Help me to find the old numbers so I can enter my new bank account info.

THANK YOU

Ivan

Accepted Solution (1)
Holly
Shopify Staff (Retired)
687 74 152

This is an accepted solution.

Thanks so much, @cultnightmares !

I will be sending you an email shortly so we can escalate this to our internal team. Please keep an eye out on your inbox and spam folder. 

Cheers!

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 78 (78)

Holly
Shopify Staff (Retired)
687 74 152

Hi, @cultnightmares !

Thanks for reaching out to us about this. I'd be happy to take a look into adjusting this information for you.

Can you confirm that you are referring to the bank account listed in association with your Shopify Payments settings? If so, please send me your store URL and I can escalate this to our internal team to adjust the information.

I look forward to your reply.

Cheers!

Holly | Social Care @ Shopify 
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cultnightmares
Tourist
6 0 2
Holly
Shopify Staff (Retired)
687 74 152

This is an accepted solution.

Thanks so much, @cultnightmares !

I will be sending you an email shortly so we can escalate this to our internal team. Please keep an eye out on your inbox and spam folder. 

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

xengeance
Visitor
2 0 0

Hello,

I have also been trying to deal with this issue, Is there any way I can get assistance on my website Xengeance.com ? I forgot the numbers I entered within the old bank account and I've been trying to replace them.

Thank you

Holly
Shopify Staff (Retired)
687 74 152

Hi, @xengeance !

Thanks for reaching out to us about this. 

In order to update your previous banking information for Shopify Payments, you will need to re-enter the information as an authentication step. If you don't remember the bank information, we can send a request to our internal team to have this updated for you.

I will be sending you an email shortly so I may escalate this on your behalf.

Cheers!

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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xengeance
Visitor
2 0 0

Hello, 

I do not remember the bank information, I would like a request sent to the team for assistance with this.

Thank you!

Holly
Shopify Staff (Retired)
687 74 152

Hi, @xengeance !

The issue has been escalated to our internal teams already. It can take a few business days to hear back due to increased number of incoming queries. Please keep an eye out on your inbox for all and any updates.

Cheers!

Holly | Social Care @ Shopify 
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Mnoori28
Visitor
1 0 0

Hey there Rose,  

I have also have had the same issue when updating my bank payout option. I tried removing the old account but kept insisting i enter my old card details which i have no access to whatsoever. Can you please help remove my old bank card to update a new one. Thank you.

my store email address is: https://pure-angels.myshopify.com/

Aria
Shopify Staff (Retired)
853 34 332

Hey, @Mnoori28 and @aranekamcnair10!

I sent an email to the account owner email address for both of your accounts. Please reply to that so I can escalate for you.

Thank you!

To learn more visit the Shopify Help Center or the Community Blog.

aranekamcnair10
Tourist
4 0 1

Hi. 

I’m new to shopify and recently got a notification that my bank account info was wrong. and my payments are on hold. but i just had a payment that was successful but showing up on my bank statements, i may have entered the wrong info how do i fix this 

cultnightmares
Tourist
6 0 2

The problem is that I never received any help.

Holly
Shopify Staff (Retired)
687 74 152

Hi, @cultnightmares !

I escalated the issue to our internal teams on Friday. It can take a few business days to hear back from them due to higher than normal incoming requests. 

Please keep an eye on that email thread for any and all updates.

Cheers!

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

rosegolden
New Member
7 0 0

Hello Rose, I too am having issues with changing old bank info. Can I please get some help with this?

Holly
Shopify Staff (Retired)
687 74 152

Hi, @rosegolden !

Thanks for reaching out to us about this.

If I understand correctly, you are unable to input the old banking information associated to your Shopify Payments settings in order to update the information, is that right?

If so, I would suggest taking a look at previous bank statements or cheques. If you are still unable to locate the information, please let me know by sending me your store URL and I'll be happy to escalate this to our internal team on your behalf.

I look forward to your reply.

Cheers!

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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rosegolden
New Member
7 0 0

Thank you so much! Here's the link https://eyrose.myshopify.com/admin

Holly
Shopify Staff (Retired)
687 74 152

Thanks a bunch @rosegolden !

I'll be contacting you by email shortly! Keep an eye on your inbox.

Cheers!

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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rosegolden
New Member
7 0 0

You're welcome!

ericabunker
Visitor
1 0 0

Hi Rose,

I'm having this same issue. I have failed payments and I've been advised to update my bank account information. I believe I incorrectly entered the routing number and account number the first time. How can I update the bank account information if I don't know the old information?

 

https://erica-bunker.myshopify.com/

 

Thank you!

cultnightmares
Tourist
6 0 2

Still need assistance changing my old bank information to my new one!

loftonandco
New Member
7 0 0

did you ever get help?

cultnightmares
Tourist
6 0 2
no
loftonandco
New Member
7 0 0

omg that sucks and is very discouraging. have you been able to find a phone number or resolve it on your own? we're having a similar issue

livingmap
Tourist
3 0 1
Yes thanks!

FoxandFierce
Visitor
3 0 0

Hi @Holly, We've forgotten the old bank account details in our account also, can you please assist in having this reset?

https://fox-fierce.myshopify.com/

Thanks in advance.

Ash & Brent

FoxandFierce
Visitor
3 0 0

are you able to assist in @Holly 's absence?

Hi @Rose, We've forgotten the old bank account details in our account also, can you please assist in having this reset?

https://fox-fierce.myshopify.com/

Thanks in advance.

Ash & Brent

FoxandFierce
Visitor
3 0 0

@Aria @Bo @Holly can anyone assist?

Aria
Shopify Staff (Retired)
853 34 332

Hey, @FoxandFierce and @spiritualbae!

I'm happy to escalate this for you but I'd need to authenticate you as the account owner before I can access your account.

I tried to email both of you but the email address on forums does not seem to match a Shopify store. Please don't mention your Shopify store email address publicly for security reasons.

Can you both please contact us either by online chat or email or by private message on either Twitter or Facebook? This will allow us to help you a lot faster than we can on forums.

Thank you!

@PYTCOLLECTION, I can see your case has already been escalated.

To learn more visit the Shopify Help Center or the Community Blog.

Jaeden25
Visitor
3 0 0

hello 

 

I am having the same issue I don't know my old banking info Please help me.

Jaeden25
Visitor
3 0 0

I would like a team to help me out please! thanks so much 

 

Jaeden25

Jaeden25
Visitor
3 0 0

@Aria please help me i need to update banking info.

Aria
Shopify Staff (Retired)
853 34 332

Hey, @Jaeden25!

I can't find a Shopify store attached to your forums email address, therefore I can't authenticate you to help. For security reasons, please don't ever provide us with your store email address publicly, this could lead to your account being compromised. Instead, please contact our support and we will be able to authenticate you to get this escalated for you. Online chat is the fastest method. You can also reach out by email, or on Twitter or Facebook Messenger

Thank you!

To learn more visit the Shopify Help Center or the Community Blog.

SWhite98
Visitor
3 0 0

My Shopify account says that my correct account is linked, but the payout failed. I also recently paid my bill for the month using the same account they say isn't valid, so I'm not sure what the issue could be. My website is https://lovelyme.store or shawna-white.myshopify.com. 

Aria
Shopify Staff (Retired)
853 34 332

Hey, @SWhite98!

The bank account details on your store are incorrect. Can you please try updating them so that you can receive your payout? Let me know how you get on.

As mentioned earlier in the thread, forums are not the best or fastest place to request help for private account issues. You can contact our support here. Alternatively, reach out to us using Facebook Messenger or Twitter DM.

Thank you!

To learn more visit the Shopify Help Center or the Community Blog.

Lashluxu
Visitor
1 0 0
Hey I’ve been waiting for my banking details to be removed so I can add my
new bank info for over 3 weeks
Aria
Shopify Staff (Retired)
853 34 332

Hey, @Lashluxu!

It sounds like you already have a ticket number for that escalation. If so, please contact us privately with that number so we can look into it for you.

You can contact our support here. Alternatively, reach out to us using Facebook Messenger or Twitter DM.

Thank you!

To learn more visit the Shopify Help Center or the Community Blog.

maniiithedon
Visitor
2 0 0
Click to expand...
How do I get my bank info removed? To add a new one
Aria
Shopify Staff (Retired)
853 34 332

Hey, @maniiithedon!

Please contact us on online chat, Facebook Messenger or Twitter DM as I mentioned above and we will escalate for you.

To learn more visit the Shopify Help Center or the Community Blog.

Aria
Shopify Staff (Retired)
853 34 332

I am now going to close this thread. We welcome discussion in our forums and we're happy to answer questions here but this is not the best place to request urgent help regarding your account. Please instead reach out to us on Online Chat, Facebook Messenger or Twitter DM.

Thank you!

To learn more visit the Shopify Help Center or the Community Blog.

Newfurnitureloo
Visitor
1 0 0

I am also dealing with a similar issue.

 

I did found my account that was closed, but Shopify won't let me change the accounts because there are too many numbers apparently.

I keep getting a message stating that 'routing number must be 6 digits.

cultnightmares
Tourist
6 0 2

there was never a reply to my email. I need my store to function.

maniiithedon
Visitor
2 0 0

I am having the same issue, but it’s the same bank account i just slipped up on a number and don’t know where I messed up at 

Aria
Shopify Staff (Retired)
853 34 332

Hey, @maniiithedon!

I have been unable to find a Shopify store attached to the email address you use on forums. 

Please DO NOT provide the correct email address publicly because this can jeopardize the security of your Shopify account. Instead, I need you to contact us via online chat, Facebook Messenger or Twitter DM and we will help you there. 

Thank you!

To learn more visit the Shopify Help Center or the Community Blog.

livingmap
Tourist
3 0 1

Im having a similar problem with my payouts. The bank info i entered is correct but it keeps saying there is a problem. any help would be nice, thank you.

Holly
Shopify Staff (Retired)
687 74 152

Hi, @livingmap !

Thanks for reaching out to us about this.

Can you tell me a little more about the error message that's linked to the issue itself? If you can send a screenshot, that would be fantastic!

Are you looking to update the banking information linked to your payouts specifically or you are just experiencing an issue with the payouts being deposited?

I look forward to more context in order to better assist you.

Cheers!

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

livingmap
Tourist
3 0 1
Thank you for reaching out.

I am trying to change the bank account information, but I have been unable
to remember the old information (routing number and account #). I am
unable to get the money transferred into my bank.
How can I fix this issue? I have included the screen shot of the reply when
I try to change the information as per your request. I have tried multiple
versions of my account number.

Thank you for your time,
Laura Welch.
Holly
Shopify Staff (Retired)
687 74 152

Thanks for getting back to us, Laura ( @livingmap )!

We can definitely solve this for you by escalating the issue to our internal team. I will be contacting you by email shortly so I may collect more information regarding your account to send the request off.

Please keep an eye on your inbox.

Cheers!

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tajawhei
Tourist
3 0 1

Hi I am having the same problem. Please help 

Tajawhei
Tourist
3 0 1

@Holly Hi I am having the same problem.Please Help 

Holly
Shopify Staff (Retired)
687 74 152

Hi, @Tajawhei !

Thanks for reaching out to us about this.

In order to look into this further, I will need to access your account by email to escalate to our internal teams.

Please keep an eye out on your inbox.

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog