Forgot old bank account details

New Member
1 0 0


I recently closed a bank account linked to my Shopify and made a new one. I thought that I updated this information within Shopify but I am having trouble collecting payouts. It says it needs my old account information to add a new bank account, but I don't remember what my old account number and routing numbers are. Can someone from your support team help me with this? 

Thank you,


Shopify Staff
Shopify Staff
812 27 273


Aria here, I'm on the Social Care team at Shopify.

I can see you emailed our support so I have replied to you there. For security reasons, it's best not to discuss sensitive account information publicly on forums.

Please reply to my email if you have more questions.

Thank you!

Aria | Social Care @ Shopify 
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