Forgot old bank account details

Solved
cultnightmares
Tourist
6 0 1

 

Hello,

saw this issue here on the community but need assistance.

When I first started selling clothes I had a different bank account which was closed. BUT I have no clue what I entered before.

Help me to find the old numbers so I can enter my new bank account info.

THANK YOU

Ivan

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Rose
Shopify Staff
Shopify Staff
309 31 56

Hi, @cultnightmares !

Thanks for reaching out to us about this. I'd be happy to take a look into adjusting this information for you.

Can you confirm that you are referring to the bank account listed in association with your Shopify Payments settings? If so, please send me your store URL and I can escalate this to our internal team to adjust the information.

I look forward to your reply.

Cheers!

Rose | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Rose
Shopify Staff
Shopify Staff
309 31 56

This is an accepted solution.

Thanks so much, @cultnightmares !

I will be sending you an email shortly so we can escalate this to our internal team. Please keep an eye out on your inbox and spam folder. 

Cheers!

Rose | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

xengeance
New Member
2 0 0

Hello,

I have also been trying to deal with this issue, Is there any way I can get assistance on my website Xengeance.com ? I forgot the numbers I entered within the old bank account and I've been trying to replace them.

Thank you

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Rose
Shopify Staff
Shopify Staff
309 31 56

Hi, @xengeance !

Thanks for reaching out to us about this. 

In order to update your previous banking information for Shopify Payments, you will need to re-enter the information as an authentication step. If you don't remember the bank information, we can send a request to our internal team to have this updated for you.

I will be sending you an email shortly so I may escalate this on your behalf.

Cheers!

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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cultnightmares
Tourist
6 0 1

The problem is that I never received any help.

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livingmap
Tourist
3 0 1

Im having a similar problem with my payouts. The bank info i entered is correct but it keeps saying there is a problem. any help would be nice, thank you.

xengeance
New Member
2 0 0

Hello, 

I do not remember the bank information, I would like a request sent to the team for assistance with this.

Thank you!

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Rose
Shopify Staff
Shopify Staff
309 31 56

Hi, @cultnightmares !

I escalated the issue to our internal teams on Friday. It can take a few business days to hear back from them due to higher than normal incoming requests. 

Please keep an eye on that email thread for any and all updates.

Cheers!

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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