Forgot old bank account details

Solved
aranekamcnair10
Tourist
4 0 1

@Rose wrote:

Hi, @NexusApothecary !

Thanks for reaching out to us about this. 

I will need to escalate this issue to our internal team. To do so, I will need to move our conversation to email.

Please keep an eye on your inbox and we will chat from there.

Cheers!


@Rose pls help me with my bank info 

0 Likes
aranekamcnair10
Tourist
4 0 1

@Aria pls help me as well. my store is conceitedcompany.myshopify.com. wrong bank info 

0 Likes
Mnoori28
New Member
1 0 0

Hey there Rose,  

I have also have had the same issue when updating my bank payout option. I tried removing the old account but kept insisting i enter my old card details which i have no access to whatsoever. Can you please help remove my old bank card to update a new one. Thank you.

my store email address is: https://pure-angels.myshopify.com/

0 Likes
Jaeden25
New Member
3 0 0

hello 

 

I am having the same issue I don't know my old banking info Please help me.

0 Likes
Jaeden25
New Member
3 0 0

I would like a team to help me out please! thanks so much 

 

Jaeden25

0 Likes
Jaeden25
New Member
3 0 0

@Aria please help me i need to update banking info.

0 Likes
Aria
Shopify Staff
Shopify Staff
843 33 290

Hey, @Jaeden25!

I can't find a Shopify store attached to your forums email address, therefore I can't authenticate you to help. For security reasons, please don't ever provide us with your store email address publicly, this could lead to your account being compromised. Instead, please contact our support and we will be able to authenticate you to get this escalated for you. Online chat is the fastest method. You can also reach out by email, or on Twitter or Facebook Messenger

Thank you!

Aria | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Aria
Shopify Staff
Shopify Staff
843 33 290

Hey, @Mnoori28 and @aranekamcnair10!

I sent an email to the account owner email address for both of your accounts. Please reply to that so I can escalate for you.

Thank you!

Aria | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
poem
Tourist
10 0 1

Thank you for your knowledge.

I really appreciate it.

Merchant crypto

 

ร้านค้า บิทคอยน์ คริปโต
https://classemap.com
0 Likes
Sick4Trees
New Member
1 0 0

Hi there, 

I have the same problem. I have a failed payout because of an error in bank account info. I want to update it but idk why it's not accepting my old numbers. I need to get this problem fixed urgently. please help.

0 Likes