Forgot old bank account details

[Aria]

Hey, @apolloaa1!

I have been unable to find a Shopify store attached to the email address you use on forums. 

Please DO NOT provide the correct email address publicly because this can jeopardize the security of your Shopify account. Instead, I need you to contact us via online chat, Facebook Messenger or Twitter DM and we will help you there. 

Thank you!

[maniiithedon]

I am having the same issue, but it’s the same bank account i just slipped up on a number and don’t know where I messed up at 

[SWhite98]

My Shopify account says that my correct account is linked, but the payout failed. I also recently paid my bill for the month using the same account they say isn't valid, so I'm not sure what the issue could be. My website is https://lovelyme.store or shawna-white.myshopify.com. 

[Aria]

Hey, @maniiithedon!

I have been unable to find a Shopify store attached to the email address you use on forums. 

Please DO NOT provide the correct email address publicly because this can jeopardize the security of your Shopify account. Instead, I need you to contact us via online chat, Facebook Messenger or Twitter DM and we will help you there. 

Thank you!

[Aria]

Hey, @SWhite98!

The bank account details on your store are incorrect. Can you please try updating them so that you can receive your payout? Let me know how you get on.

As mentioned earlier in the thread, forums are not the best or fastest place to request help for private account issues. You can contact our support here. Alternatively, reach out to us using Facebook Messenger or Twitter DM.

Thank you!

[Lashluxu]

Hey I’ve been waiting for my banking details to be removed so I can add my
new bank info for over 3 weeks

[Aria]

Hey, @Lashluxu!

It sounds like you already have a ticket number for that escalation. If so, please contact us privately with that number so we can look into it for you.

You can contact our support here. Alternatively, reach out to us using Facebook Messenger or Twitter DM.

Thank you!

[maniiithedon]

Click to expand...

How do I get my bank info removed? To add a new one

[Aria]

Hey, @maniiithedon!

Please contact us on online chat, Facebook Messenger or Twitter DM as I mentioned above and we will escalate for you.

[Aria]

I am now going to close this thread. We welcome discussion in our forums and we're happy to answer questions here but this is not the best place to request urgent help regarding your account. Please instead reach out to us on Online Chat, Facebook Messenger or Twitter DM.

Thank you!