I went to this Shopify website (https://timberfitness.com) after seeing an ad on Kijiji say that they were giving away free watches. After thinking that it was probably was a scam I started to look around and seeing that they looked pretty legit. So thinking that if it was a scam I knew that Shopify could help me get my money back if it was. So I bought one for free but the shipping was 13 dollars. But then after that I went on to google and reversed the image and found that the image comes back to a watch under a different name. I contacted the support on their website and on their email 3 days ago but still haven't received anything back. Is there a way I could get a refund for Order #2015. Also, I would suggest taking down the website before more people get scammed.
Hank here from Shopify.
Thank you for reaching out on the Forums, and while I cannot confirm if this is a Shopify store, but I am sorry to hear this has happened to you after ordering from this store but there is definitely a course of action you can take to help you here.
The first thing I would always suggest is to reach out to the store directly but since you have done this already with no response, your best step is to reach out to your bank directly about this. Your bank will have measures in place for you to follow in this case and will be able to help you in relation to the payment made from your account.
We do also have an FAQ community post going through all the details of this process which you might find useful. You can see this topic here.
There may also be a delay with your order/response due to the current Pandemic, but I would also recommend reaching out to any social media accounts that the store has.
To assist you in the future to distinguish if a store is legitimate, we have a very detailed post here that will give you the telltale signs also.
If you have any other questions about this, don’t hesitate to let me know.
All the best,