Fraudulent Companies

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New Member
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Who do we contact about fraudulent companies on this site? Taking people's money - not sending items - then closing down and opening up under another name on this site?

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Shopify Staff
Shopify Staff
809 94 134

Hi, @TashiWellman,

Hank here from Shopify.

Sorry to hear this has happened to you after ordering from a store, and while I cannot confirm if a store is using Shopify I can share some information. Firstly, if you did place an order from one of these stores, there is definitely a course of action you can take to help you here. The first thing I would always suggest is to reach out to the store directly but if this doesn’t seem to be possible as they are closed/not replying, your best step is to reach out to your bank directly about this. Your bank will have measures in place for you to follow in this case and will be able to help you in relation to the payment made from your account.

We do also have an FAQ community post going through all the details of this process which you might find useful. You can see this topic here which includes how to report stores for improper activities. All of these reports are then investigated by the legal team for any immoral activities if they are using Shopify as a platform.
 
If you have any other questions about this, don’t hesitate to let me know.
 
All the best,

Hank

Hank | Social Care @ Shopify 
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Hi Hank,

 

Thanks for getting back to me - my bank is going through the process of refunding me. The business in question was Retrolina and they are now closed and opening back up under the name Azerbaijannn and they are connected to Shopify, unfortunately.

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Shopify Staff
Shopify Staff
809 94 134

That is great to hear that you have the bank's protection for getting your money back from this store.

That link I shared has the next step you would need, but for ease, I have this form here, that you can submit to the legal team for investigation.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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