I have shipping set up to be free for orders over X amount. However when someone places an order for this amount, all that happens is a new option appears for "free" delivery during checkout.
Is there a way, that when an order meets the free delivery requirements, it just automatically applies free delivery without the customer having to choose it?
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Julie here from Shopify Support.
As long as an order meets the requirements for any of your shipping rates, those particular rates will be available in the checkout. In other words, if you have shipping rates that apply to orders that are over "X" amount, then customers will have the option to select them. There is currently no way to to automatically select a free shipping rate if available.
However, you can edit your other shipping rates so that they only apply to orders up to a certain amount. Here's what this could look like:
In this scenario, orders up to $49.99 will have a $5 shipping cost applied. If an order is $50 and up, the customer will only see the Free Shipping rate. This is because the Standard Shipping rate will not apply to orders over $49.99.
Hopefully this workaround provides you with a solid solution! Otherwise, I wouldn't worry too much if customers are still seeing other rates in the checkout; it's highly unlikely that a customer will intentionally choose a paid shipping option over the Free Shipping rate.
Let me know if this helps!
Julie | Social Care @ Shopify
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