Free Trial Extension

[Elj]

I need some help. I am having some issues. I contacted support for trial extension, I received an automated email from them stating that they no longer receive emails. Can someone help me?  I only have a couple days left.

Thank You

[Cal]

Hey @Elj!

Cal here from Shopify, thanks for reaching out to us. I just spoke to you on another thread here. 

What difficulties have you been having with your new store? I'd be happy to chat through them and hopefully get you back on track.

I'd also be happy to investigate whether you would be eligible for a trial extension. Would you mind sharing your MyShopify URL with me here? 

Thanks! 

[Elj]

Hi Cal!
Thank you for replying. The problem is that my web designer is very sick
which is causing the website not to be up at the appointed time. Please,
see how you guys can help me get an extension.Thank you so much for helping.
For the URL I am not too sure, I am sending two links if I need to do
something else please let me know. Thank you so much.
Plop Plop Baby Store ~ Home ~ Shopify (myshopify.com)


https://accounts.shopify.com/store-login/33fd3a4e-5395-4236-83ac-0760f5087bca/redirect?account_uuid=...

[Cal]

Hi again, @Elj. Please navigate to Online Store > Domains, and you can see the MyShopify URL for your store there. It will look like something.myshopify.com. 

Share this with me here, and I'll do my best to assist in this case.

Thanks! 

[Elj]

Hi Cal!
Thank you for replying. Free trial is extended. I sent the URL last time. I
sent 2 links. Do you still need me to email it again. Please let me Know.
Thanks again

[Cal]

Ah, fantastic. I seen you self-extended the trial. Don't hesitate to get back in touch if you need any assistance during setup or need more time to get things ready. We have live support options here that would be quick if you need instant support. 

Best of luck!