Free trial eligibility

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Dianadaniels
New Member
2 0 0

Hi, I got a notification that I’m eligible to continue my free trial but I didn’t get an icon to make any selection 

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Peter
Shopify Staff
Shopify Staff
2290 243 480

This is an accepted solution.

@Dianadaniels 

Very strange! I'd recommend trying the following: 

1. Clear cache/cookies, restart the browser and try again

2. Use a different browser

3. Try Google Chrome Incognito mode 

4. Try a different device 

If you're having trouble after trying those steps then you will need to reach out to our Support. They would be happy to review your store to determine if additional trial time can be added. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Peter | Social Care @ Shopify 
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