This is an accepted solution.
Ted here from Shopify, thanks for reaching out to us. :-)
That's a great question! Could you email firstname.lastname@example.org from the email address you use to sign into Shopify? When you do, you should receive an automated email back with a ticket number assigned. If you let me know what that ticket number is, I'll have a look into this with you.
What type of business/store are you creating? How are you finding Shopify so far?
Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.
Thanks a mill,
Thanks for reaching out and for letting us know.
I can certainly take a closer look at the account. In order to do so, I've just emailed you to help authenticate the account so please keep an eye out for my email. Just so you know, we do offer a $9 paused plan which might suit you better if you are not ready to launch the store. More information can be found in this guide if you would like to take a look.
How far along are you with your stores set up? Are you nearly ready to launch your store? If there is anything else I can help you with, please let me know, I'm happy to help!