Frozen Account .. took money from me but I can’t access my Shopify

Kizz2021
Excursionist
11 0 2

Hi, 

 

I just recently paid a balance for my store, $60+ in order to repon my store. But after I paid it won't let me log into my store,

("You can’t access this store because it’s frozen"

This store (thenoirelabel.myshopify.com) is frozen. To re-open it, you need to pick a plan.)

Then it sends me to a page to select a plan to restart but it gives me the error saying 

"There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.
 
Please help
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Bo
Shopify Staff
Shopify Staff
1689 179 493

Hey there, @Kizz2021 

 

Bo here from Shopify Support!

 

Thank you for reaching out regarding this. I am sorry to hear that you are facing this issue. If your payment has been successful then I would think that the issue is with the browser that is being used. We always suggest that merchants use Chrome when using Shopify. You can make sure that your browser is up to date as per this guide. I would then recommend clearing your cache. If this does not resolve your issue please do let me know and we can do further troubleshooting. 

 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo | Social Care @ Shopify 
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Kizz2021
Excursionist
11 0 2

Ciao Bo,

 

 

I did not end up my cache history, but I logged on again this morning and everything is back. I guess someone from my other 500 posts resolved the issue for me. I dont know how but it's resolved. 

 

 

Thank You for your response Bo