Frozen store

[Francine_amk]

Hi I need help please, I have paid my bills yet my store is still frozen and I wanted to know how long does it take for my store to unfreeze so I can use it again ?

[Helen]

Hi, @Francine_amk. I’m here to help!

Stores that have become frozen due to non-payment, will become accessible again immediately upon payment of the outstanding invoice(s). 

I’m happy to take a closer look at your account to determine why you are not able to use yours, even after paying your bill. Please keep an eye out for an email that I am sending you to proceed with it.

Thanks,