Frozen store

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New Member
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Hi I need help please, I have paid my bills yet my store is still frozen and I wanted to know how long does it take for my store to unfreeze so I can use it again ?

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Shopify Staff
Shopify Staff
533 58 86

Hi, @Francine_amkI’m here to help!

 

Stores that have become frozen due to non-payment, will become accessible again immediately upon payment of the outstanding invoice(s). 

 

I’m happy to take a closer look at your account to determine why you are not able to use yours, even after paying your bill. Please keep an eye out for an email that I am sending you to proceed with it.

 

Thanks,

Helen | Social Care @ Shopify
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