Hi, @Francine_amk. I’m here to help!
Stores that have become frozen due to non-payment, will become accessible again immediately upon payment of the outstanding invoice(s).
I’m happy to take a closer look at your account to determine why you are not able to use yours, even after paying your bill. Please keep an eye out for an email that I am sending you to proceed with it.
Helen | Social Care @ Shopify
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