I think it would be a great idea if there can be a way to have all customer contact on Shopify's dashboard in the order page.
Shopify does allow sending emails from the order page (by clicking on the email), it would be great if the responses also show up in the order page and all customer support can be dealt with on Shopify.
Is there any app the supports this? I couldn't find any. All other apps, are outside of Shopify, just adding another software to have to deal with.