Getting spoofed

New Member
1 0 0

Just wanted to let everyone know we got an email today from someone pretending to be Shopify billing. The complete email is below. 

From: Billing Team <>
Date: July 15, 2020 at 8:39:07 PM GMT+2
Subject: Your Annual subscription will renew on July 6, 2020

  Review and Manage your active payment method Your annual Shopify subscription is scheduled to renew on July 6, 2020. To ensure uninterrupted service of your online store, you will be automatically charged $852.00 USDon July 6, 2020.



Kind regards,
Doris Hirsch, Shopify Billing Team



Shopify Staff
Shopify Staff
483 31 80

Hello, @dbhum!

Karlie here from the Shopify Guru Team! Thank you for bringing this to our attention. You will want to make sure that you don't click on any links in that email. Can you forward a copy of that email to our internal team so we can work on preventing these types of situations. You will want to forward a copy to so that our internal team can look into it for you. You can also follow our handy guide, here, for more details. 

I hope this has answered your question. If not, or if you have any further questions please let me know. I will be happy to help!


*Karlie* | Social Care @ Shopify
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