Gift Card issue - not sending email or customer not receiving anything

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Tourist
6 0 2

Hi

 

I've set up gift cards on our shopify site and we did a test purchase. whilst the order shows up in shopify and says fulfilled and that the email with the code was sent. The 'customer' didn't receive anything (yes, they checked spam and everywhere else) - we even resent it from shopify but still nothing.

 

We need to get this working before re-launching the site again.

 

any tips anyone can offer.

 

 

(ps: I've tried posting another forum message about a different issue but it keeps coming as spam and not showing in the forum? why???)

 

 

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New Member
1 0 0

I have exactly the same! Have you found out what the issue was?

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Tourist
6 0 2
I just deleted it and started it again - seems to have fixed it thankfully.


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New Member
3 0 0

What did you delete? I am having the same issue

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Tourist
6 0 2
I deleted the gift card and just redid the gift card again and it worked
fine afterwards.

good luck


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