Gift Card top link not working

cireland
Tourist
27 0 2

Hi all, 

 

So I just started using gift cards as I have had a number of requests for them over the past weeks.

 

However, in testing I noticed that the top link (picture below)  doesn't work. 

linkproblem.JPG

 

I get taken to this page

linkproblem1.JPG

 

Although the "Shop now" link works fine.

Any ideas how to sort this? It's not immediately obvious in the notification email editor or liquid code.

 

Thanks in advance.

 

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mindycheng
New Member
4 0 0

My store's gift card links are also not working, even though the Gift Card Template page shows the correct link.

Here is a link to the gift card. When you click on "Start Shopping" it takes you to a shopify page that says "this store is not working"

https://checkout.shopify.com/gift_cards/6594855030/e4013dd692431e1efdd508e77c200aa8

mindycheng_0-1608841488070.png

Here is a screenshot of the back-end where it shows that the link should be working (my mouse hovered over the start shopping link, and the bottom corner shows what link it should go to, also when you click on it, it goes to my site). How would one change the link anyway?

mindycheng_1-1608841593640.png

 

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mindycheng
New Member
4 0 0

I discovered that the link in the gift card goes to "https://checkout.shopify.com". How do I change this link or where do I go to change this link?

mindycheng_0-1608841962756.png

 

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mindycheng
New Member
4 0 0

I just found out that the gift card link doesn't work when using a third party theme.  We're using prestige. A workaround is updating the javascript in the email template. This is the forum discussion that helped me:

 

https://community.shopify.com/c/Technical-Q-A/Edit-gift-card-s-URL/td-p/569480

 

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