GoDaddy domain not working

eeslinger
New Member
4 0 0

I have been having domain issues all week, trying to get my GoDaddy domain set as the primary domain in my Shopify store.  My existing domain is eslingerstudios.com. 

I initially set it up om 4/12, and as of today was still not working.  GoDaddy confirmed it was correct on their end, so now I am looking her for assistance.  I removed it all today and then resubmitted it all in Shopify to see if that helps.  

GoDaddy settings:

A record is 23.227.38.65. and CNAM is shops.myshopify.com

I ran the Verify connection in Shopify and it says it is confirmed, but I am not sure if I am missing something somewhere or what.... I am driving myself mad trying to get this connected. 

Any one have any ideas or suggestions on how to get it to work correctly?

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g33kgirl
Shopify Partner
211 51 63

Can you post a screenshot of your DNS settings and also Shopify Domain?

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eeslinger
New Member
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Here are screen shots.... both Shopify Domain settings and then my GoDaddy DNS settings.

Screen Shot 2021-04-18 at 9.38.06 AM.pngScreen Shot 2021-04-18 at 9.36.49 AM.png

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g33kgirl
Shopify Partner
211 51 63

Thanks for sharing the screenshots. This is definitely a Shopify problem. Best thing would be to contact Support directly and get the SSL resolved: https://help.shopify.com/en/questions

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eeslinger
New Member
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Yeah, I have gone that router a few times, but Shopify does not have, that I can find, an option to speak to someone directly, without paying for them to check something.  I have come across many message and posts about it but seem to always get pointed back to the help center

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g33kgirl
Shopify Partner
211 51 63

Try this link: https://help.shopify.com/en/questions#/contact

Shopify boasts 24/7 Support in all their plans so you should be able to get through them without paying.

If you found my answer helpful, please LIKE and ACCEPT.
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If you're not comfortable with code, please modify code files at your own risk.
Do NOT give out your passwords unless absolutely necessary.
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g33kgirl
Shopify Partner
211 51 63

Looks like your website is all sorted now.

If you found my answer helpful, please LIKE and ACCEPT.
buymeacoffee.com/g33kgirl ☕
If you're not comfortable with code, please modify code files at your own risk.
Do NOT give out your passwords unless absolutely necessary.
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eeslinger
New Member
4 0 0

I actually pointed it to my Zenfolio website for now, since I still could not get it to work on Shopify.  Will follow up in a day or so to see if I can get it resolved.

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g33kgirl
Shopify Partner
211 51 63

I'd try removing the domain entry from Shopify and adding it back again to see if it works. Or else you can chat with Shopify support and they should sort it out for you: https://help.shopify.com/en/questions#/contact

If you found my answer helpful, please LIKE and ACCEPT.
buymeacoffee.com/g33kgirl ☕
If you're not comfortable with code, please modify code files at your own risk.
Do NOT give out your passwords unless absolutely necessary.
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