Google GTIN Error for 1000+ prodcuts

DerbyshireGC
New Member
6 0 0

Hi all,

We are relatively new to Shopify and have been working very hard this last year to move huge portions of our business online to try to replenish some of the lost income of being forced to close for several months! Please bear this in mind when reading/answering my question - as we really are just trying to navigate our way through a whole new realm of business and have very little experience with the backend of the online shopping world.

I currently have roughly 1300 products in my shop, 1000 or so of which are showing with errors when it comes to publishing to Google. They all state "you need to a add a gtin or mpn". I'm assuming that this would be the barcode number that is on the product? None of our products are custom made, so does this mean that I need to go into all 1000+ products and manually put their barcode number in?

As a side note, I also noticed that when I click into the error message to manually input the barcode number, the box "This is a custom product" is already pre-ticked. If it was indeed a custom product and therefore didnt require a gtin - then why wouldn't it get published to Google as is?

Sorry for all the questions - like I said, just learning the ropes and wanting to insure that we are as visible as possible on Google. If i've got to manually input 1000 barcodes - so be it, but just hoping there was maybe a faster route

Thank in advance for any help!

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EmmanuelFlossie
Shopify Partner
814 31 182

When submitting product identifiers the following rule applies.
If a manufacturer has assigned a bar code, then submit brand, mpn (if available), GTIN and set identifier exists to yes.
If the manufacturer has not assigned a bar code, then remove the values brand, mpn, gtin and set identifier exists to no.
References:
https://support.google.com/merchants/answer/6324351
https://support.google.com/merchants/answer/6324461
https://support.google.com/merchants/answer/6324482
https://support.google.com/merchants/answer/6324478

 

You can not fix this in Shopify default app, this app is very limited. So you need to fix this using feed rules in Google Merchant Center. To learn more: https://support.google.com/merchants/answer/7450276?hl=en

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.
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DerbyshireGC
New Member
6 0 0

Thanks so much for the quick reply. I've had a look over and this is all a little outside of my wheelhouse! I've ready the article on how to set up rules, and it's basically like reading another language. I only seem to have one "feed", which is a Content API feed. Every single one of my products has a barcode, as none of them are custom - they are all ordered directly through wholesalers. I'm assuming that means that I do then have to add an individual barcode to each product (all 1167 of them!), but I can't even figure out how to do this.

Feeling like I should give up at this point! If we hadn't spent the last 12 months making a loss due to forced closure, I would consider hiring to someone to help with this. As it stands - I'll continue to watch YouTube tutorials until I can figure out my left from my right 

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DerbyshireGC
New Member
6 0 0

I honestly can't even figure out how I can add the brand name, gtin, etc into an individual product. It continually tells me that I need to do so, but I can't figure where to actually input this information 

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EmmanuelFlossie
Shopify Partner
814 31 182

If you need personal help, feel free to contact me.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need Premium Data Feed Management Support? Get in touch.
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DerbyshireGC
New Member
6 0 0

Thank you - we will! We've come to terms with the fact that it's not something we can resolve on our own, and I dread to think how many organic sales we could be missing out on with the fact that not a single one our products is eligible for free listings.

We will be in touch!

Jess

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