Trying to do google shopping ads for our store and the merchant account keeps getting suspended for the below.
1. user cannot purchase.
At first I thought the user cannot purchase was due to a GEO blocking app. This was removed and still suspended. However there is a cozy antitheft app still installed to prevent copying of pictures etc.. Thinking to remove this next?
Secondly, the user cannot purchase email message states to make sure there is a buy now button. The dynamic button is there, however sometimes it shows buy now and other times it shows buy with amazon or paypal as options, instead of just "buy now" all the time. I understand this to be a setting that if using third parties it will rotate between the options. Unable to find a way to still offer paypal and amazon but only show the "buy now" option only.
As for misrepresentation, this can be a lot of different things but we have policies for each item and am thinking the wording of the products may be the issue but again, there so many things it could be and my mind is blank on what else it could be.
Looking for assistance for a review of our page please to try and pinpoint where this is coming from. We use the feed for google shopping app and have sync the products directly without changes to keywords or anything.
Thanks in advance for any thoughts or potential changes.
Your site does not work, when loading, I briefly see the website, then get a white screen. First work on making the website work without any blocking, popoups or obscuring.
I would remove any so called antitheft apps, it's pointless and does not stop theft. For example simply open a new tab hit F12 and open the page, now you can download everything you want.
If fact adding antitheft apps will block the normal use of the website, which may indeed violate Google policies.
I've removed several of the apps now to help speed it up and the remaining JS relates to the CDN network within shopify. Hopefully that will speed it up a bit as the desktop speeds are showing 84. Will continue to look at other items. If the page does happen to load for you based on where you are at and are able to review any further items, please let me know. Thank you!
I still have the same result.
Please note, any IP or country blocking / redirecting is not allowed.