Google Merchant

HannahH
New Member
1 0 0

My merchant is denying me saying my website needs a terms of service and a refund policy which I have both in the footer with workable links. Why is it saying I need those when it is there?

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EmmanuelFlossie
Shopify Partner
707 23 153

Sometimes Google may say one thing, but you may have other issues. Adding the Refund policy and Terms of Service in the footer is correct.

 

I recommend having a look at the following policies:

 

https://support.google.com/merchants/answer/7052112?hl=en

https://support.google.com/merchants/answer/6363310?hl=en

https://support.google.com/merchants/answer/4752265?hl=en

https://support.google.com/merchants/answer/6149970?hl=en

 

The most common issues are:

  1. Not adding full contact details page linked from the footer (email, phone number, address, contact form): https://support.google.com/merchants/answer/6363310?hl=en

  2. Not having a valid checkout: https://support.google.com/merchants/answer/9158778?hl=en

  3. Not having returns and refund, delivery, privacy policy and terms of service pages

  4. Selling products that are not allowed: https://support.google.com/merchants/answer/6150006

  5. Selling products that are not stocked: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions

  6. Not adding any added content, and simply copy-pasting other sites

  7. Having multiple websites in the same niche

  8. Not being honest with what you sell or how you portray the business

  9. Having a low trust factor or no track record of order fullfilment

You can ask Google for specific examples of policy violation. To do so ask here and check the box, I need more info https://support.google.com/merchants/contact/suspended

 

Hope this helps.

 

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