Google Shopping - address question

New Member
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Hi guys,

Sorry in advance if this is a silly question, but thinking I am surely not the only one in the same boat.

I'm wanting to set up Google Shopping on my store, and I understand that Google requires full contact information to be displayed on the site - email, phone and address.

I run my business from home, so I would have to put up my personal home address and I don't love that idea, although I'm sure it would be fine.

If you have a similar setup, what did you do? I can't see any way around it.

Many thanks.

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Shopify Staff
Shopify Staff
194 23 42

 

Hi @xylene122,

 

Thank you for getting in touch and this is not a silly question at all! Lots of merchants run their businesses from home and this is something they'll all need to consider when listing contact information publicly.

 

The most common solution I have come across in terms of an address is getting a PO Box set up at a local post office. This will allow you to list a legitimate address that is not your own personal address, and will also be something you can provide to customers who may need to return or exchange items in future. For a phone number, listing your own personal number is perhaps less invasive than your address, but you could also consider looking into getting a second number for business purposes only.

 

In terms of Google Shopping specifically, our understanding is that you only need two pieces of contact information listed on the store:

 

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This screenshot is taken from our help documentation for setting up the Google Shopping channel. I'd recommend having a business email listed on your store's contact page, and you can then decide between having a physical address or phone number listed alongside it. You could, of course, list all three - more contact options will make your business seem more professional and trustworthy.

 

I hope this helps but please let me know if you have any further questions!

 

Kind regards,

 

Victor | Shopify Social Care

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New Member
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I have an about page set up that has my contact info in the text. It doesn't seem to be working, is there another way to do it?

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New Member
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okay, scratch that, it was as simple as telling the set up that I had it.....

 

However, it seems like if I continue that I will be allowing Google to set up my ad campaigns instead of doing it myself. How can I be sure that I can set the parameters... specifically, I just want to do shopping ads right now, no Youtube or banner ads etc. Also, do I need to set up and/or sync a google ads acct or just the merchant account to make it work?

 

thanks,

 

Geezrs

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@Geezrs Google wants to see 2 of 3 different forms of contact. A web form does not count. The three most popular types include a physical address, email address, and phone number. I have seen Google Merchant Center accounts suspended if this isn't followed. Google support:

 

Insufficient contact information: Make sure your site provides users with at least two of the following types of contact information: physical business address, phone number or email. Note that a contact form does not suffice.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
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New Member
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This information is on my about page, does that suffice?
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Shopify Staff
Shopify Staff
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Hi @Geezrs,

 

Yes, that should be fine, but I'd recommend having a dedicated contact page either way - this'll make things clearer for customers and your contact information more accessible, which promotes trust and transparency. We have a blog post on making the most of your contact page which you may also find useful.

 

Kind regards,

 

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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