Google Shopping information not updating through Shopify Product Import

BMOLLOY
New Member
1 0 1

Hey

I have added all my Google Shopping Product Categories and a few other Google Shopping information using the product Export/Import, but none of the added fields have altered. 

 

Fields I am trying to populate

-"Google Shopping / Google Product Category"  these were from the Suggest Google Categories e.g. Product > Product type

-Google Shopping / Condition: "NEW"

-Google Shopping / Custom Product: "FALSE"

 

There were no errors during the import, it was a CSV.

kishorahire
New Member
6 0 0

Same issue with me as well.. any idea why? 

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jdalton
Tourist
4 0 3

This is also happening with me.  I'm trying to update the same fields that are in the original post, but not seeing them populated after the import, or at least they don't appear to be.

And similarly, the CSV import works well with no errors, and the follow-up email confirms that all the products were updated successfully. But when trying to do a "Bulk Edit" of the products through the Shopify UI, none of the three fields appear as populated, nor when trying to view/edit the fields through the Google Sales Channel product editor, which displays that modal with all the Google fields.  BUT, when doing another product export, the fields do appear populated, so I'm not sure if they are valid or not.

Any tips about why this isn't working, or if it actually is but just isn't showing? To be specific, I'm using the product category ID, not the path format, and for the other two fields I am using a lowercase "yes" or "no" string.

I'll keep an eye on the Google Merchant Center product details to see if the categories start showing up, and update here if they do.

Thanks!

Joe

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eGarderoben
Tourist
6 0 2

Same for me!

Anyone who has found a solution yet?

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boxertrot
New Member
1 0 0

+1

Still waiting on solution or response from shopify?!?

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Bikes-Angel
Excursionist
54 0 12

similarly, when exporting products, the google information is not exporting.  I found the shopify bulk editor quite quirky and wanted to just do it quicker and easier in excel but what I've already gotten in there that I figured I'd just copy paste down the line (since they're all same products just different designs) is not populated in the export.

Plus, if an item is custom YES why are they asking all these questions that have nothing to do with a custom product.  and for age, what there's no products that are good for everyone?  why do I have to choose  either a child or adult, my products are used by everyone  :0(

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It seems as if the Google Shopping columns in the CSV are unrelated to the same fields as seen in the “Google fields” pop-up window found in the “More options” menu on a product page’s admin. And those are only found if you’ve installed the Google Shopping app. 

The bizarre thing is that I believe the Google Shopping app was developed by Shopify, yet it doesn’t use Shopify’s own CSV columns to allow one to edit the same fields the app uses. And the Google Shopping feed which is sent to Google Merchant center is populated by the fields in the Google app, not in the CSV. 

Shopify needs to update their Google Shopping app to pull from the CSV. Their help docs even plainly state that the Google Shopping columns in the CSV are there only so an app might be able to use them. Well, Shopify’s Google Shopping app seems like a good one to start with. Mind-boggling. 

There are other apps which will allow you to import/export CSV files to edit the proper Google Shopping fields, but I’ve not tried any yet. 

Monster, creature & cryptozoology patches, buttons & stickers.
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Bikes-Angel
Excursionist
54 0 12

I contacted shopify support on this and their answer was,  the fields in the csv used to work but then google changed their channel so they no longer work... but look... here's an app you can use (for $79.00 a month if you need all the features)   A.... hello.... shopify  ... since google changed the channel  you need to change the csv export / import.   Furthermore  the  custom = true does not work to satisfy the  no need for gtin / mpn / brand.   The api  is lacking the product_identifyier NO   I contacted shopify on this and they duplicated all of the google fields in the google channel (you're calling it an app but it's just the channel in the admin I think)  every field is duplicated but although a drop down exists to try and fill in  there's no options in the drop down.   but hey  now when I want to tag my orders  with things like printed / invoiced etc (my custom tags for orders) I get the google product numbers and anything else I've typed into shopify and not my tags.  I've really had it at this point.

Google merchant support says:
Investigation: I understand that you are unable to make the changes in the feed as its an API feed so you need to contact the shopify support and ask them to update the feed with the required details.
Information: If your product doesn’t have assigned product identifiers that meet the requirements below, then submit identifier_exists with a value of no or false.  

So what do you think shopify will further  mess up in my store if I ask for this?  I mean I know I'm not the only one with this problem and I would've assumed this should've been taken care across the board.  I am NOT spending $79.00 a month to use an app.

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eGarderoben
Tourist
6 0 2

I have also been in contact with Shopify support via chat and email but it is frustrating to see how they are dealing with this issue.

The root cause of GSI not being updated via csv import is, the file records the tags for each VARIANT while when you edit a product directly, it belongs to the main PRODUCT. Since you can see for example a single color or size field when editing a product directly but in csv they belong to each variation. That seems to be the CHANGE they are talking about (I guess).

Especially after Covid when Google made the shopping feed free for most of the regions, this has become a critical parameter for us to sell our products. In other words, Shopify does not come as advertised by not supporting the most essential features like this. It was supposed to support this feature but it has been a ridiculously long time and they are still sleeping on it. I don't know how they prioritise changes in the map for live view, mobile app's widgets or other stupid changes over something crucial like this. I would rather have an ugly back end which works than a nice interface which I have to buy 40 apps to do my job!

 

If anyone knows how to make a petition or collaborate in sending a collective request upon this matter please let us know.

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Stouty212
New Member
2 0 1

I am having exactly the same problem, the columns are there in the import sheet, why can't Shopify sync these with Google? Seems to me like a simple fix. I would love to sign a petition.

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