Google problem with no GTIN

StitchClub
Tourist
3 0 3

Hi Everyone,

I'm having a problem with not showing up on Google Shopping. Checking the Merchant Centre, all my products have warnings about GTIN/Brand/MPM

I need to set it to show that I have no GTIN because I make custom products. I've spent ages researching and trying to figure this out! All my products are set as custom and I gather that this is supposed to mean I don't need the GTIN, but Google still shows 'identifier exists: yes'

So how the heck do I change that to 'no/false' - this is driving me insane. I don't understand why this is so difficult!

Thanks for reading, all advice welcome!

Jenny

Lottieuk75
Tourist
3 0 0

I have been Having this exact same problem with my handmade items and like you I can not for the life of me find out how to fix it.

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StitchClub
Tourist
3 0 3

Oh dear! I've read so much about it so it seems to be a problem for a lot of people. Hopefully someone can help. I've tried emailing support through Shopify's Google shopping app but nobody has contacted me yet.

EmmanuelFlossie
Shopify Partner
819 31 183

Shopify's default app is free and does not have any advanced features. So expect it is not great.

What you need to do is set up feed rules in Google Merchant Center and achieve the below rules.

Here is how to use feed rules: https://support.google.com/merchants/answer/7450276?hl=en

When submitting product identifiers the following rule applies.
If a manufacturer has assigned a bar code, then submit brand, mpn (if available), GTIN and set identifier exists to yes.
If the manufacturer has not assigned a bar code, then remove the values brand, mpn, gtin and set identifier exists to no.
References:
https://support.google.com/merchants/answer/6324351
https://support.google.com/merchants/answer/6324461
https://support.google.com/merchants/answer/6324482
https://support.google.com/merchants/answer/6324478

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
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StitchClub
Tourist
3 0 3

Thanks for that. I have successfully managed to create a rule to set the identifier exists value to no!

Hopefully my products will start showing up a bit now!

Jenny

MajkaInco
New Member
1 0 0

Hey,

please check the video in this link.you will find how to fix the issue regarding GTIN 

https://community.shopify.com/c/Shopify-Discussion/changing-identifier-to-false-for-google-shopping/...

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