Grace Period for Shopify Store Owners still in progress

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Hi there. 

Can anyone please help me get in contact with someone that actually works for Shopify? I have been working on my store for months now, have been paying my monthly $70, and with COVID, I lost my real job, meaning I couldn't pay this months bill. I want to find out if anyone could reactivate my store or give store owners, that haven't been making an income yet, a grace period seeing we are in difficult times at the moment. I cant continue working on my store, which I was about to launch in 3 days, because it got frozen! please can someone put this suggestion through to someone working for shopify