HELP! Images upload horizontal and editing with Aviary is like pulling teeth with a wrench!

K_8
Tourist
13 0 2

Hello! I'm a new user to Shopify. Actually I'm still on  the 14 day trial. So far I like how simple the interface is and love that the dashboard is similar to wordpress since I am familiar with wordpress. However, I am having a lot of issues uploading my product photos.

All of the images I upload comes out horizontal and I have to manually edit it (rotate) with Aviary. This tool is SO SLOW and PAINFUL! I have to click edit with Aviary, then, click rotate, than wait for it to think (usually 1-2 minutes), than click rotate to rotate the image, than wait for it to think again (usually 2-3 minutes), click save (another 1-2 minutes), finally, click close (where it thinks some more). Aviary thinks a lot!!

All in all, this function make be the point breaker for me if I can't find a solution. Does anyone know if there is a way to load images vertical (not sideways) or is there anything I can do to speed this up?

Thanks in advance for your help!

Christos_Koulas
New Member
2 0 0

having same problem. 

 

C

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Jamie
Shopify Staff (Retired)
Shopify Staff (Retired)
5714 0 156

The best solution is to correct the rotation of your images before they are uploaded using your desktop image editor.

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MARNIE_MCKNIGHT
New Member
1 0 0

I agree, this is terrible - I had no problems with the classics features and I can not stand the shopify 2 so will try to go back to classic. Also, I take all my pics with my iPhone so I have to resize every pic now. Not fun.

 

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Ashley_Fairley
New Member
1 0 0

I can't event get the Aviary tool to keep my pictures rotated!  I have to do it like 10 times before it works.  Any suggestions as to why this is happening?

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Christian_Macki
Tourist
6 0 2

Should you be taking images from the iPhone or another smartphone, I'd definitely recommend downloading a camera app that either auto-rotates your images as you're taking them or has an integrated editing feature that allows you to do it quickly. Personally, I use Afterlight (99c) on the iPhone (https://itunes.apple.com/en/app/afterlight/id573116090) but I know a lot of friends who much prefer CameraPlus (also 99c) which I believe rotates images for you or at least offers the option to do so (https://itunes.apple.com/ca/app/camera-plus/id330803072).

If you have all your images on your computer already and just want a quick option to edit photos, there's a free online tool that essentially a Photoshop clone. Head to http://pixlr.com/editor/ and do all the editing you need to for free straight from your computer. You can find the rotate option under the top 'Image' bar, and I promise it won't have to 'think' about it for minutes!

Hope that helps!

Adeola2
New Member
1 0 0

Ok. Respectfully. Can Shopify fix this themselves? As much money as we pay a month if shouldn't be this difficult to upload pictures to where we need to have a discussion board about it. All of my pics are on an iphone and no picture is captured horizontally, everything is head on so I dont understand when you say "rotate them" why? How? We/I need a more detailed call to action on how to do this. And why aren't we able to fix photos in shopify.  Yall have enough money to fix that

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