HELP Please BUSINESS VERIFICATION Upload a copy of a valid business registration document.

[william33]

On My Home Page i Have This > To continue using Shopify Payments, you need to submit a business registration document in order to verify your business.

So i Submit a JPG Copy of my Business Registration in Australia from ASIC then i get this msg

The ID number on the document you submitted does not match the ID number on your account. Please submit a document with the same ID number, or update the ID number on your account.

How do i update this ID Number ?

Is the ID Number my Business Registration Number ?

Any help how to resolve this would be appreciated 

              William

[Ted · Accepted solution]

Hi @william33,

Ted here from Shopify, thanks for posting your query! What you've described here is account specific which we're unable to support on a public thread via the Shopify Community. When you have a moment, please contact our live chat, email or callback support here so we can authenticate your account and take a closer look into this with you.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

[william33]

Hello Ted as the link you posted unfortunately is dead and we can not find any email or live help support for Shopify to help us with this issue we have had to disable Shopify Payments for now as i will not have payments placed on Hold when there is nobody on shopify you can even contact

If you can send me a working email or Live Help Link please post for us thankyou.

              William

[Ted]

Hi, @william33!

Thanks for letting me know and sorry about that, I've fixed the link for you there but feel free to click here again.

If you ever lose that link, our live chat, email and callback support can be accessed 24/7 via our Help Centre. Just click Support > Contact Support in the main menu as shown in this video example. 

Please let me know how this goes and if there is anything else I can help you with, I'm happy to help!

Many thanks, 

[william33]

Thankyou Ted for the Video showing how to find Live Help 

[Andu]

I have the same issue did you manage to sort it out brother?

[william33]

I got onto Live Help and someone from Shopify sent me a email where i uploaded ID and documents then they sorted the issue out