On My Home Page i Have This > To continue using Shopify Payments, you need to submit a business registration document in order to verify your business.
So i Submit a JPG Copy of my Business Registration in Australia from ASIC then i get this msg
The ID number on the document you submitted does not match the ID number on your account. Please submit a document with the same ID number, or update the ID number on your account.
How do i update this ID Number ?
Is the ID Number my Business Registration Number ?
Any help how to resolve this would be appreciated
Solved! Go to the solution
This is an accepted solution.
Ted here from Shopify, thanks for posting your query! What you've described here is account specific which we're unable to support on a public thread via the Shopify Community. When you have a moment, please contact our live chat, email or callback support here so we can authenticate your account and take a closer look into this with you.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.
If there is anything else I can help you with, please let me know, I'm happy to help!
Hello Ted as the link you posted unfortunately is dead and we can not find any email or live help support for Shopify to help us with this issue we have had to disable Shopify Payments for now as i will not have payments placed on Hold when there is nobody on shopify you can even contact
If you can send me a working email or Live Help Link please post for us thankyou.
Thanks for letting me know and sorry about that, I've fixed the link for you there but feel free to click here again.
Please let me know how this goes and if there is anything else I can help you with, I'm happy to help!