HELP! Weird pop up after adding new apps to store

aibeck13
New Member
1 0 0

I noticed today after reviewing finishing touches and adding new apps to my store that theres a weird white box thats popped up over my product page pictures. (top left corner of shoe photo) The white box only appears on my products page.

I've attached photos, does anyone know what it could be?

When I click on the white box it does nothing, I have no idea how/when it got there, 

Please help!!

IMG_3016.jpgIMG_3017.jpgIMG_3018.jpgfullsizeoutput_24f.jpeg

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Tira
Shopify Staff
Shopify Staff
876 47 139

Hi, @aibeck13.

Tira here, from Shopify.

Thanks for the screenshots of what you're seeing. I haven't seen a white box like that as shown in your first screenshot. I would like to take a further look into this for you. What's your myshopify.com URL? What app did you recently add? Were any coding changes made on your store during this time?

Tira | Social Care @ Shopify 
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ShanifAtApteo
Shopify Partner
35 2 6

Hi @aibeck13, happy to help with an authentic solution. There is a conflict in your code, can you please share your store link for inspection. I’ll surely analyze it and get back to you with an appropriate solution.

Shanif Dhanani, CEO and data scientist at Apteo
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