HELP! "Oops! Something went wrong" error message

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New Member
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I have been several days without any problem with my shopify store, but from day 6 I try to access my store or the admin and I get an error saying: Oops, something went wrong.

 

I am writing from another store because from the other one it does not let me do anything, I have several orders and I cannot process them because it does not allow me access

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Shopify Staff
Shopify Staff
463 56 111

Hey, @Ismaelelanzi!

 

Lizzy here, from Shopify.

 

This type of error can sometimes occur if there is an issue with your browser or internet connection. Have you been able to try logging in using the Shopify Mobile app, with an alternate internet connection?

 

I would like to investigate the error you're seeing further with you, so I've sent an email to the address you're using for the forums! 


I look forward to hearing back from you there, so that we can look into this in more detail.

 

Thank you,
Lizzy

Lizzy | Social Care @ Shopify
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