I loose customers please help me asap!
I have free shipping on all orders on my website, but when you add something to the cart, goes back, and add something again, you get this message: "Your cart has been updated and the previous shipping rate isn’t valid. Select a new rate._"
Please help me fix this error ASAP, see my printscreens:
I notice in my abandon carts app, this is very unusual:
hoping someone from Shopify can please help
let me explain whats happening
we have set free shipping over £30
and £2.99 shipping for all orders under £30
if a customer goes to checkout with £29 worth of goods they can check out fine
if customer now decides to amend basket and add an item going over £30
then the "Your cart has been updated and the previous shipping rate isn’t valid. Select a new" appears
same happens when a customer has a cart of over £30 and removes an item lowering total cart cost to below £30.
so the issue seems to be with the two services clashing as when the set price for free shipping is crossed the available shipping methods change.
i dont think it will cause customers to leave as they just have to select the newly available service, but some might as many will get confused .
think it just clashes as postal services change accordingly based on basket total...
message kinda pointless can we please just get rid of it ?
instead of automatically adjusting the available postage fees and services automatically we keep on getting this message
so this happens everytime someone amends their cart and postage fees change, went on shopify help chat and it was resolved in mins
while we cannot get rid of the message we can change it to anything we want
in theme / theme editor / actions / edit languages / search for " Checkout shipping errors " and change annoying message to something that wont alarm your customers
we changed it to ;
you've updated your items in your cart, here's your updated shipping options : )