Has anyone else seen this suspected scam? - Recovery Operations

Solved
LloydGreenfield
New Member
1 0 0

Hi all,

A client of mine recently got the following email (names removed). The links take you to a payment page of a store called shopifycollections-uk. 

The balance is not in dollars and the amounts do not match up with what we see in the Shopify UI. Has anyone else seen this?

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Hi xxx,

You currently have an outstanding balance, of £982.93 for your Shopify Payments account associated with xxx. We require that you make a payment of £491.47 to keep your account open.

You can make a payment for your full outstanding amount of £982.93 by using the link below:

Pay full amount

If you are unable to make a payment for the full amount you can also use the following link below to make a partial payment of £491.47, using the link below:

Pay partial amount

If you would like to discuss this further, we are available to you over phone at 1-855-908-3988 or by replying directly to this email. If you have already addressed this concern, please disregard this email and we apologize for any inconvenience, your email address will be removed from our campaign shortly.

Regards,
Shopify Recovery Operations

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Many thanks,

Lloyd

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Brie
Shopify Staff
Shopify Staff
558 44 94

This is an accepted solution.

Hey, @LloydGreenfield!

Thanks for pointing this out! We will definitely want to run through some security steps with you and make sure that this email is flagged with our platform integrity team so we can determine it's legitimacy. Please have your client contact our support team so we can walk them through this, and in the meantime I'd suggest that they change their email and Shopify passwords and enable two-factor authentication. Cheers!

Brie | Social Care @ Shopify 
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Grovely
New Member
14 0 0

We have had this today too.

 

I am guessing this is a scam. Can you please confirm. Thanks

You currently have an outstanding balance, of £2106.43 for your Shopify Payments account associated with ? We require that you make a payment of £1053.21 to keep your account open.

You can make a payment for your full outstanding amount of £2106.43 by using the link below:

Pay full amount

If you are unable to make a payment for the full amount you can also use the following link below to make a partial payment of £1053.21, using the link below:

Pay partial amount

If you would like to discuss this further, we are available to you over phone at 1-855-908-3988 or by replying directly to this email. If you have already addressed this concern, please disregard this email and we apologize for any inconvenience, your email address will be removed from our campaign shortly.

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