This is an accepted solution.
I'm Miles from the Social Care team at Shopify. I'll be happy to help you connect with one of our Support Advisors. We're available 24/7 to help our merchants.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!