Help! Automated Collections does not work?

Shopify Staff
Shopify Staff
576 52 114

Hey there, @Angela_Nielsen 

 

Bo here from Shopify Support! 

 

I am sorry to hear that you are experiencing this issue. Can you please send me on an example of a product that has not been included in this collection when it should have been? Could you also send me on a screenshot of the conditions for this collection so that I can take a look? 

 

I look forward to hearing from you,

Bo

Bo | Social Care @ Shopify
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Shopify Staff
Shopify Staff
576 52 114

Hey there, @BWJGifty 

 

If you are still very new I'd recommend taking a look at our Shopify webinars for sure. These short tutorials take you through all the basics of creating a store such as adding products, variants, collections, theme changes and pointing a domain to your store. You should be able to sign up here. 

 

If a collection is created as an automatic collection there is no way to manually add a product to that collection manually. I would recommend taking a look at this guide on collections to make sure you fully understand the ins and outs of the process. 

 

Let me know if you have any follow up questions,

Bo

Bo | Social Care @ Shopify
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New Member
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Yes, here is a product that should filter into the Body Powder & Accessories collection but does not. It has all the keywords in the title, description but it looks like this system only works if the products also have tags which this one doesn't. I tried editing another item that also was not filtering and updated the tags THEN it did show up. So it looks like I have found the solution - all products have to have tags for this to work ?

 

https://deesseboutique.com/products/10-oz-refill-natural-body-powder-talc-free-dusting-powder

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New Member
8 0 0

Actually - I am going to delete that item as it is a duplicate of another - and start over adding the tags in and see what happens.

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Shopify Staff
Shopify Staff
576 52 114

Taking a look at this product and the other products in your collection, I couldn't help but notice that this product was the only one with its specific tag. Can you please go to this collection and take a look at the conditions to make sure that it is set to include title keywords? 

 

All the Best,

Bo

Bo | Social Care @ Shopify
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New Member
5 0 0

Good Morning Bo. What exactly do the collection conditions do? I may need to set this up as well and would like to ensure that i am doing it correctly. Also what does it mean as far as "types" on Oberlo? Want to also ensure that I am doing this right as well when adding products. 

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Shopify Staff
Shopify Staff
576 52 114

Hey there, @Yayiz123 

 

Apologies for the delayes response, I was out of office. I would recommend that when asking a new question you are often best to start a new topic to get attention more quickly. This help guide explains what the conditions for a collection are. In short - they are rules that dictate what products are pulled into which collections. So products need to conform to the conditions set to be included in the automated collection.

 

All the Best,

Bo

Bo | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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