Help! I can't get into my admin page!

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New Member
2 0 0

 I can't get into my shop and I can't log in.  I need to work on some products and I can't even get to the admin page. The shop is showing up to the public, but I can not get in to the Admin page. This has been like this since last night. At least 16 hours.

Screen Shot 2020-06-24 at 10.42.03 AM.pngScreen Shot 2020-06-24 at 10.41.50 AM.png

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Shopify Staff
Shopify Staff
153 22 30

Hi, @HazelGeneral !

 

Thanks for getting in touch with us about this. It doesn't look like there are any active issues with login at this time. Sometimes it helps to clear your browser's cache! There are a variety of instructions for different browsers here. Can you give that a try please? If you've cleared the cache on your browser and it isn't working on another device please let me know here. We can get you authenticated and take a closer look into this together.

Warm regards!

Oliver | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Clearing my cache worked! Thank you so much.
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Shopify Staff
Shopify Staff
153 22 30

You're welcome @HazelGeneral! Let our support team know if you have any trouble with this or anything else in the future! 

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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