Help Please - Mystery Menu appearing on Mobile, how do I get rid of it?

dc71
New Member
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Hello

We have a mystery menu that's appearing on our mobile site, that is not on our desktop site. Can someone please help me understand how to get rid of this. Its the menu that's popping up in front with "news, contact, buy our cookbook", our desktop site doesn't have this, second image.

 

dc71_0-1619663331863.png

 

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@dc71 ,

It's the same on both Mobile and Desktop. If you need any assistance do let me know.

Thank You!

Zeian Shahzad | Designer | Developer
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dc71
New Member
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Hi Zeian

Yes, we need help to fix it. Are you able to do that?

 

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The menu is showing the same on my both devices Mobile and PC. Can you please try in a private window or clear browser cache.

Zeian Shahzad | Designer | Developer
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- Email: shopify.zeian@gmail.com
Cheers!!
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WhatsApp Image 2021-04-29 at 8.21.28 AM.jpeg

Zeian Shahzad | Designer | Developer
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- Email: shopify.zeian@gmail.com
Cheers!!
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dc71
New Member
5 0 0

Hi

I cleared the cache and its still showing on mobile in a normal window and an incognito window. 

That menu shouldn't be dropping down, it doesn't do that on desktop. its blocking being able to view the page.

How do we stop it dropping down and blocking the screen? 

 

 

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dc71
New Member
5 0 0

When we press the "Client Testimonials" and "Recipe Books" button it doesn't do it. 

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@dc71,

https://streamable.com/ti6b4h

Zeian Shahzad | Designer | Developer
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- Email: shopify.zeian@gmail.com
Cheers!!
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dc71
New Member
5 0 0

Hi Zeian

I don't think you are clicking on the home page links for testimonials and the cookbook. Even on the "customize" section of the shopify theme its showing that it is doing something different on the treatments link v the others. 

 

These 3 buttons - 2 are right (2 & 3) and 1 is different. 

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1) Pressing on "mi:skn treatments" from home page - drop down menu blocking page

 

dc71_0-1619669120820.png

 

2) Pressing on "Client Testimonials" from home page - no drop down menu blocking page

dc71_1-1619669185869.png

 

3) Pressing on "recipe books" from home page - no drop down menu blocking page

 

dc71_2-1619669255333.png

 

 

 

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