Help: Unable to update navigation

Solved
Highlighted
New Member
3 0 0

Hello guys!

 

Currently, i'm facing a very frustrating problem. I can't seem to update anything in Online Store > Navigation. I created a new collections but unfortunately, it doesn't show up in the Main Menu links dropdown. I tried creating a new page to see if it have the same problem and unfortunately, it did.  I can't get anything done with this bug. I've already cleared cookies and cache, make sure everything is visible, and literally tried solutions on the net to no avail. Can someone assist me on this? Thanks in advance!

 

Test Collection CreatedTest Collection CreatedTest Collection doesn't show on main menu linksTest Collection doesn't show on main menu linksTest page createdTest page createdTest page doesn't show on linksTest page doesn't show on links

0 Likes
Highlighted
New Member
3 0 0

UPDATE: 

I've tried several ways to no avail. Finally contacted their live chat agent, doesn't seem to be able to resolve on their end too and have since escalated a ticket to their tech team. To anybody facing the same issue, please escalate the issue to their live chat agent. Seems to be an issue with their backend. 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
836 53 134

This is an accepted solution.

Hi, there.

 

I'm sorry to hear that you're going through all of this. I completely understand how frustrating it is when things aren't working as they should.

 

Thank you for sharing all of those screenshots and thank you for the update.

 

It is great that our team has reached out to the tech team, but I have 3 ideas that might solve the issue. I'm not sure what they have done, but if you feel like going through these steps while you wait you're welcome to: 

 

1. Can you check to ensure that the pages are visible? That can be found by going into the page under Online Store > Pages 2019-11-h08fw-by874

 

2. Can you try making an entirely new menu? It could just be an issue with the current menu.

3. Then can you ensure that the new menu is attached to the theme? You can do that by going to Online Store > Themes > Customize > Header > Menu. 

2019-11-nxjfr-061c0

 

Once you try those steps it should show up, but if it doesn't please let me know and I will take a closer look.

 

Can I also ask if you're using an app for your navigation? Something like Mega Menu? 

 

If you don't feel like taking these steps, then you're welcome to just wait for our tech team. 

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
3 0 0

Hi Dallas! Thank you so much for your help. My menu now seems to work, even the old one is working. I'm not sure whether your method works or it suddenly just worked. Nevertheless, thank you so much for replying!

Update: I just checked the other tab and i found out that Dallas' second solution works. Thanks for your help Dallas!

0 Likes
Highlighted
Shopify Staff
Shopify Staff
836 53 134

Oh, wonderful! I'm so happy that I was able to help. If you have any more questions at all please please don't hesitate to ask. 

 

 

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
2 0 0

Hi Dallas,

 

I have the exact same problem with an inner page: https://latincollection.com/pages/all-apparel

 

On this page I have added through the navigation some items that are Pages and some that are Collections. The Pages just don't appear. For example I have added this page to the navigation and it just doesn't show: https://latincollection.com/pages/baby-children

 

I made sure that all the pages are visible. I tried deleting the navigation and recreated it with no success.

 

What else do you suggest?

 

Thanks!

0 Likes
Highlighted
Shopify Staff
Shopify Staff
836 53 134

I am happy to see what I can do to help you out. I have a couple steps that I would like to suggest. 

 

1. Can you try to clear your cache and then try again? This link gives instructions on how to clear the cache for all browsers. Can you try that and then let me know how it works?

 

2. Can you then try to make a whole new menu and add that page to see if it works there or if it just isn't working anywhere?

 

After you have done those two-steps let me know what you see. 

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes